MoEngage

Platform's robustness and amount of features. MoEngage allows us to leverage our mobile strategy by having tons of behavioural data and analysis. It also has a very complete communication suite. We're currently using it only for our apps but we have already seen major results. I do need to point out the quality of support. When we were looking for a platform like this, we read dozens of reviews and ratings about customer support. MoEngage outperformed top platforms in this sense. We decided to go with it because we knew that having a good onboarding and support along the way was critical for success. We have a dedicated customer success manager that has been helping us on a weekly basis from the beggining.

Nothing in particular. The onboarding process was fabulous, and the support staff as well. The only thing I'd point out, if I had to pick one negative thing, would be that billing is only in dollars or euros, which for South American company is not perfect. Still, this is standard on the market and was not a surprise.

Of course, compare it to other platforms to see what best meets your requirements. But I'd give it a try since it's one of the most complete mobile engagement platforms available on the market,

We're mostly trying to improve engagement and retention on our mobile platform. For this to be accomplished, we need deep insights from data and a powerful communication channel. This has been possible with MoEngage. From day one we saw clear ways to make our app communication better and started collecting positive results (better conversion rates and retention) just a few months later.

Analytic tools across platforms and atttributes.

Lack of campaign variations for on site messaging as well as pre-made template for FLOW journey.

All in one SaaS service with a rockstar account management support. Great website analytics with detailed attributions analysis.

Retargeting lost leads by identifying drop off funnel within the user journey. Moengage allow me to A/B testing the most ideal approach to retarget and segment each respective target audience

In terms of the dashboard feature, With the goals setting feature, we can trace for all the response campaign and see how the campaign goes. It's really important as we use the result to evaluate the campaign.

In Terms of the services, I got so much help from the assigned person in charge for our company. Lot's of questions, technical requests but Tala has been so great to assist and solve some issues arise.

I haven't experienced bad service from MoEngage so far.

I would recommend to others considering MoEngage if they are not yet seriously developing their business or mobile apps. When you choose MoEngage as Intelligence Customer Engagement, means that you are ready enough to treat your customer better and make them more engage to your business.

As I''m using MoEngage as one of CRM Tools, specifically we use Smart Trigger to distribute Push Notification to targeted member.

So, Targeted member with the right tools, helps me a lot to increase active member and seeing their movement after receiving specific promo or communication.

Several ways of communicating with audience including email, push notifications, pop ups

Can calculate the size of segments quite easily

Flows help to automate onboarding

Some features are more useful for ecommerce companies than fintech, for example the RFM feature

Sometimes segment counts aren't complete or accurate

Sometimes new features are promised but we don't really get to use them until much later on.

Personalizing customer communications to different segments

Flows make communications automated, especially for certain parts of our funnel that need onboarding through different forms. Flows can combine email and push notifications

Integration between analytics and engagement feature

sometimes the query for the analytics and user segmentation took to long.

just explain to MoEngage team what are your concerns and goals, then they can help you with the use case of how moengage will help you in reaching your goals

We are able to see when the users drop off, and can engage them.

So we can drive more activation or re-activation behaviors for the users