Mojo Helpdesk

• Incident Management
• Social Media Integration
• Multi-Channel Communication
• Macros (Templated Responses)
• Customizable Branding
• Ticket Management
• Surveys & Feedback
• Known Issue Management
• Knowledge Base
• Contract (SLA Management)
• Community Forums
• Automated Routing
• Alerts (Escalation)
• Self Service Portal
• Live Chat
• Document Storage

• Company Name: Mojo Helpdesk
• Headquarter: Austin, Texas United States
• Website: Visit Website
• Social Media:

"Mojo Helpdesk is an invaluable platform for companies"

What do you like best?

Mojo Helpdesk has a very fast platform available to customers, standing out for the large number of users it can face without slowing down. What I like most is its integration of email with Yahoo, to track tickets, problems and queries through the help desk.

What do you dislike?

The platform receives maintenance frequently and although they notify that such updates will be carried out, the service is almost useless in the hours that maintenance is performed, causing us to lose service availability and delaying our response times.

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Recommendations to others considering the product:

This software has excellent features and has a fast and stable user interface. Without a doubt, this program will help you easily scale tickets and allow you to manage emails. I highly recommend it for companies that have a large number of users to attend and their previous helpdesk services do not withstand the workload.

What problems are you solving with the product? What benefits have you realized?

Mojo Helpdesk has facilitated customer interaction with our customer service agents, since previously the incidents were carried out by email where many times they were not answered in time because there were problems with the provider or the email was sent to the spam folder.

GL

- Guillermo L

Reviewed at 18/08/2019

Source: g2crowd.com

"Review of Mojo Helpdesk features"

What do you like best?

What I highlight most about Mojo Helpdesk is its web portal, which allows you to add content that serves to notify users. On the other hand, I find it very interesting and important for a helpdesk service that has multi language, in order to offer full technical assistance. I like being able to customize the ticket forms and also to integrate them with email.

What do you dislike?

The platform can be confusing at the beginning and it may take some time to learn how to use it, however, it has a lot of documentation online and then performing the procedures is very simple.

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Recommendations to others considering the product:

If you are looking for a multi-platform helpdesk tool that allows you to keep your work team connected to different devices, Mojo Helpdesk is your choice. It can resolve technical support issues and keep all staff notified. I recommend it.

What problems are you solving with the product? What benefits have you realized?

Mojo Helpdesk helps us measure the performance of our customer service users and provides us with useful tips to get the most out of the platform. In addition, we have colleagues who must leave the office on a daily basis and can use the mobile application to continue receiving notifications of incidents and to be able to track them. It should be noted that the mobile application is available for Android and iOS.

DH

- Damian H

Reviewed at 06/08/2019

Source: g2crowd.com

"Ease of use"

What do you like best?

Mojo is very easy in terms of submitting help tickets, every area is clearly distinguishable.

What do you dislike?

Interface seems very outdated and stuck in the past, could be more refined.

Recommendations to others considering the product:

Make the interface more 2019, right now it seems stuck in the past.

What problems are you solving with the product? What benefits have you realized?

Problems of not having a single system/location where all staff requests and problems are held. The biggest benefit is having a system where all employees can request/notify others of problems, and also track their progress to solving them.

Reviewed at 25/07/2019

Source: g2crowd.com

"Mojo is good, but needs to integrate with project management software."

What do you like best?

Once request forms are setup, it is easy to share the link, fill out the form and receive notifications.

What do you dislike?

It doesn't integrate seamlessly with Basecamp project management software. We have to use Zapier and it's very limited in what it pulls. The formatting is messy as well.

What problems are you solving with the product? What benefits have you realized?

We have multiple campuses who submit multiple types of requests to our corporate team. This has put all requests in one place.

Reviewed at 21/04/2019

Source: g2crowd.com

"Does it's job well for employees"

What do you like best?

It's easy to log and track tickets with IT. Easy to check status. Sends email correspondence when status updated or request logged.

What do you dislike?

From an employee perspective - it's no different than sending an email - it's just another portal we are asked to use. Although I am sure there is more benefit on the IT side to organize requests.

Recommendations to others considering the product:

Give it a try - benefit for using it is for IT benefit only. Other departments just funnel requests through it - but it's easy to use.

What problems are you solving with the product? What benefits have you realized?

Keep IT requests centralized and organized. Ensures requests are dealt with on a timely basis + not forgotten.

Reviewed at 10/04/2019

Source: g2crowd.com

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