About Company
Pricing of MyLiveChat
Free Plan
USD 0
USD 0
- 1 Seat
- Unlimited Agents
- Unlimited Depts
- Unlimited Websites
- Unlimited Chats
- 3 Year Chat History
- Visitor Monitoring
- Customization
- SSL Certificate
- Canned Responses
- Proactive Chat
- Email Chat Transcript
- File Transfer
- Typing Indicator
- Offline Messaging Delivery
- Multi-language support
- Spell Checker
- Multiple Simultaneous Chats
- 1 Seat
- Unlimited Agents
- Unlimited Depts
- Unlimited Websites
- Unlimited Chats
- 3 Year Chat History
- Visitor Monitoring
- Customization
- SSL Certificate
- Canned Responses
- Proactive Chat
- Ema
Starter Plan
USD 15
/Month
USD 0
- Includes features of Free plan
- plus
- White Label
- Email Reports
- Includes features of Free plan
- plus
- White Label
- Email Reports
Basic Plan
USD 29
/Month
USD 0
- 2 Seats
- 5 Year Chat History
- Includes features of Starter plan
- 2 Seats
- 5 Year Chat History
- Includes features of Starter plan
Corporate Plan
USD 59
/Month
USD 0
- 5 Seats
- Includes features of Basic Plan
- 5 Seats
- Includes features of Basic Plan
Enterprise Plan
USD 99
/Month
USD 0
- 10 Seats
- 10 Year Chat History
- Includes features of Corporate plan
- 10 Seats
- 10 Year Chat History
- Includes features of Corporate plan
Key Features of MyLiveChat
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses MyLiveChat
SMEs
Enterprises
Company Details
- Company Name: MyLiveChat
- Headquarter: Delaware,
- Website: Visit Website
- Social Media:
Description
MyLiveChat Video
Alternative
MyLiveChat Screenshots
User Reviews 
Write a Review
No Training or Support, Rude Customer Service
If I could give this company zero stars, I would. We have new team members that need training on the platform, and they've told us that they do not provide any training. How is that possible? You definitely have a sales team that walks people through it in order to get them to buy it, so how is there NO ONE that can help us? Their "customer support" avoids questions, directs you to email a manager named Adam (no last name, no phone number, who doesn't reply to repeated emails, and insists that this is all they can do because they don't provide phone support—so, as the customer, you're just s*** out of luck. DO NOT WASTE YOUR TIME OR MONEY. There are plenty of other chat options out there, and we're shopping for a new one now.
- Niki Hale
"Mylivechat is an efficient support agent-customer communication application"
What do you like best?
Mylivechat offers fast communication, saving the time site support agent could have used to email, call or to contact the client through other means, which most of the times are costly and time consuming. This is is the feature that I found interesting and I like the best. Mylivechat also has free version that allows the new users to try it for free before switching to the premium one. The free version offers the basic functions that would allow the user to meet the communication needs.
What do you dislike?
Mylivechat is a useful application, but it comes with many drawbacks. Firstly, the application keeps lagging and often it fails to monitor the site, meaning the user will not know how many clients are online. The previous conversation messages also keeps popping up, and when this happens the ongoing conversation will be interfered with and the client may get annoyed and leave without making a purchase. Mylivechat also has a mobile which has never functioned in my case. These are some of the issues that forced me to switch to another application.
Recommendations to others considering the product:
Mylivechat is good application for communicating with the clients. It offers real time communication, it is less costly and time saving.
What problems are you solving with the product? What benefits have you realized?
Currently, I am not using Mylivechat after I got disappointed after several cases of dissatisfaction. Nevertheless, I must admit that the application was very useful in easing the communication between the customer and the site support agent. It offers real time communication and allows the clients to share with the support agents how they would like their services or products to be delivered. I have never cancelled my account with Mylivechat as indicated in the screenshot I have uploaded below.
This is a rubbish software
This is a rubbish software. DO NOT WASTE YOUR TIME!
- Mona
Love this chat software add-on
Love this chat software add-on. I have had no problems that others are describing and it was easy to install ... I use it during business hours everyday to communicate with customers interested in buying or following up on orders.
- Online Corner Store
Zero stars anyone
Zero stars anyone? I tried multiple times to get through to a person at multiple times though out the day and got absolutely no response. Waited as long as 45 minutes! (insert sound of crickets here. Not sure this business is still in business.
- Charles
FAQ's
MyLiveChat has 5 plans,
- Free Plan USD 0
- Starter Plan USD 15 /Month
- Basic Plan USD 29 /Month
- Corporate Plan USD 59 /Month
- Enterprise Plan USD 99 /Month
MyLiveChat is the Live Chat Software Used for the below functionalities
Top 5 MyLiveChat features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
MyLiveChat provides Phone,Online (Ticket) support.
MyLiveChat is not allowing Free Trial.