Naverisk RMM & PSA

Very limited feature set with deplorable customer service

We used this product for two years, having now switched to a competing solution that we feel better meets our needs.  The base offering is adequate for very small MSPs with limited needs.  We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. 

My deep frustration and quite frankly, resentment, stems from Naverisk's customer service.  Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing.  Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time.  ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. 

Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened.    I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.