nGAGEMENT
By nGAGEMENT
Onetime(Perpetual License)
0 Days
About Company
Pricing of nGAGEMENT
nGAGEMENT
USD 0
USD 0
- Track Employee Engagement
- Gamify and Transform KPIs
- Automate Contests and Challenges
- Encourage Friendly Competition
- Monitor your Teams
- Assign Personalized Goals
- Reward your Agents
- Track Employee Engagement
- Gamify and Transform KPIs
- Automate Contests and Challenges
- Encourage Friendly Competition
- Monitor your Teams
- Assign Personalized Goals
- Reward your Agents
Key Features of nGAGEMENT
- Rewards Management
- Performance Metrics
- Leader-boards (Activity Tracking)
- Goal Setting
- For Sales
- For Onboarding
- For Education
- Feedback Management
- Collaboration Tools
- Goal Tracking
- For Developers
- For Call Centers
- Contest Management
- Badge Management
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses nGAGEMENT
SMEs
Enterprises
Company Details
- Company Name: nGAGEMENT
- Headquarter: Montreal, Canada
- Website: Visit Website
- Social Media:
Description
nGAGEMENT Video
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User Reviews 
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"nGAGEMENT"
What do you like best?
Tracks specific categories for specific agents and makes a game of the comparison to other agents in those categories.
What do you dislike?
It is a separate product that you have to allow access into your organization unit on Genesys Cloud.
What problems are you solving with the product? What benefits have you realized?
the gamification gets agents excited and engaged. Shows how agents where they are compared to the top in several categories.
- Administrator in Consumer Services
"Easy to use and interactive "
What do you like best?
One of the better application out there to keep your projects and task organized!
What do you dislike?
I want to be able to customize it more .
What problems are you solving with the product? What benefits have you realized?
Being organized and proactive with deadlines.
- Ryan T
"Excellent partner!"
What do you like best?
The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days.
What do you dislike?
I am hoping that in future developments, Managers will be able to manually add points to the Representatives for a variety of reasons.
Recommendations to others considering the product:
I recommend this product.
What problems are you solving with the product? What benefits have you realized?
Previously, we were manually tracking schedule adherence. With the nGagement platform, we can easily track schedule adherence and allow for real time access for the Agents.
- Megan M
"A great team that is able to deliver!"
What do you like best?
- I like that the software is very customizable and can be setup to work with company processes and companies are not forced to "bend" to the nguvu process.
- When it comes to integration and getting access to the data the nguvu developers are second to none.
- New features and product enhancements continue to keep on being introduced at a quick pace.
What do you dislike?
Initially the setup process can take time depending on your internal data structure.
Recommendations to others considering the product:
- Sometimes the benefits are abstract or not immediately obvious.
- Have a good idea of the KPIs that you want to improve.
- Involve IT so you don't get pushback when you want to implement
- Start with a small pilot project
What problems are you solving with the product? What benefits have you realized?
- Nguvu helps to motivate and keep contact center agents engaged.
- Keeps the company focused the important KPIs.
- The solution is well priced and delivers a very fast ROI.
- Chris "Full-Stack C
"Gamification in the Call Center"
What do you like best?
The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new software features.
What do you dislike?
In our case we didn't really have a lot to dislike. the product is well build, very customizable, and the team and support we received were outstanding.
What problems are you solving with the product? What benefits have you realized?
Improvements to schedule adherence (shift starts) and break adherence.
- Administrator in Telecommunications
FAQ's
nGAGEMENT has 1 plans,
- nGAGEMENT USD 0
nGAGEMENT is the Gamification Software Used for the below functionalities
Top 5 nGAGEMENT features
- Rewards Management
- Performance Metrics
- Leader-boards (Activity Tracking)
- Goal Setting
- For Sales
nGAGEMENT provides Phone,Business Hours,Online (Ticket) support.
nGAGEMENT is not allowing Free Trial.