NICE inContact CXone
By NICE inContact CXone
Onetime(Perpetual License)
Not Available
About Company
Pricing of NICE inContact CXone
NICE inContact CXone
USD 0
USD 0
- Automatic Contact Distributor
- Interactive Voice Response
- Interaction Channels
- Proactive Outbound
- My Agent eXperience - MAX
- Workforce Intelligence
- Partner AI Chatbots
- Workforce Management
- Quality Management
- Customer Satisfaction Surveys
- Performance Management
- Omnichannel Analytics
- Security & Reliability
- CRM Integrations
- UCaaS Integrations
- Developer Ecosystem
- RESTful APIs
- Voice as a Service
- Reporting
- Automatic Contact Distributor
- Interactive Voice Response
- Interaction Channels
- Proactive Outbound
- M
Key Features of NICE inContact CXone
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses NICE inContact CXone
SMEs
Enterprises
Company Details
- Company Name: NICE inContact CXone
- Headquarter: Sandy,
- Website: Visit Website
- Social Media:
Description
NICE inContact CXone Video
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NICE inContact CXone Screenshots
User Reviews 
Write a Review
Pretty poor system with endless limitations
PROS & CONS
What are the best aspects of this product?
Visibility to agents working and IVR functionality is about the only consistent modules that have worked.
What aspects are problematic or could work better?
Calls being recorded consistently, less outages or compensation for the numerous outages that there are, timely responses from inContact team when there are urgent escalations, resolutions, etc.
What features/services would you like to see in future versions of this product?
Will not be using this service in the future.
What specific problems in your company were solved by this product?
None. During sales and contract negotiations it was discussed that the Nice InContact CXOne package would increase employee productivity, enhance management oversight and efficiency, and to date, we've had the produce almost 2 years and have had not see any increase in productivity or efficiency.
Are you a current user of this product?
Yes
- Anonymous Reviewer
NICE inContact
PROS & CONS
What are the best aspects of this product?
This product overall is very easy to use and is user friendly.
What aspects are problematic or could work better?
It can be very slow and have a delayed reaction. I feel I work faster than the system and it cannot keep up.
What features/services would you like to see in future versions of this product?
Not have a delay and work as quickly as I do.
What specific problems in your company were solved by this product?
Able to schedule and watch real time at ease.
Are you a current user of this product?
Yes
- Mallory Ryel
Useful and very feature rich but could always be better
PROS & CONS
What are the best aspects of this product?
Easy to setup and install. Works well once it's on the PC
What aspects are problematic or could work better?
The licensing for the software could be easier to transfer between computers.
What features/services would you like to see in future versions of this product?
Easier to unlink a license from a PC
What specific problems in your company were solved by this product?
We use this for all our advocates calling customers
Are you a current user of this product?
No
- Ryan Trombatore
Great seamless experience!
PROS & CONS
What are the best aspects of this product?
Seamless experience and user friendly interface helps work easily. Loved the inTouch product which is no longer in use.
What aspects are problematic or could work better?
When using the Central page to make changes for agents/skill proficiency we are able to view only 10 agent names at a time. This should be increased. The dashboard used to view calls, agent names etc can be redesigned to change module size and font size - currently the font size is too small even if the module size is changed.
What features/services would you like to see in future versions of this product?
Would like to see products such as inTouch in addition to the web version.
What specific problems in your company were solved by this product?
Call routing strategies helped improve performance, better control of the business especially with options such as remote monitoring, barge and coach options; detailed reports of agent status also helped.
Are you a current user of this product?
Yes
- Dennis Thompson
The experience has been great.
PROS & CONS
What are the best aspects of this product?
The best aspects of the product is the RoboDialier, as we can automatically update our customers regarding any issues with their packages.
What aspects are problematic or could work better?
The issue of removing an agent is very problematic, also supervisory controls definitely need improvement.
What features/services would you like to see in future versions of this product?
Adding more control over calls and agent statuses for supervisors.
Adding more control as it relates to adding and removing agents etc.
What specific problems in your company were solved by this product?
We had a call volume issue, where we were not able to see how many calls were coming in at once, and also an issue where we needed campaigns to deal with a certain marketing issues.
Are you a current user of this product?
Yes
- Damion Simms
FAQ's
NICE inContact CXone has 1 plans,
- NICE inContact CXone USD 0
NICE inContact CXone provides Phone,Business Hours,Online (Ticket) support.
NICE inContact CXone is not allowing Free Trial.