Nicereply

PROS & CONS

What are the best aspects of this product?

The best thing about Nicereply is its capability to measure customer satisfaction in different ways. It is also a boon that it lets us create templates for surveys so we do not have to start all over again each time. The solution has made it seamless for us to distribute surveys even because we can insert them in emails that we send to select clients. Best of all, it provides us with results that we can trust. All these in a nicely arranged interface that is user-friendly to boot.

What aspects are problematic or could work better?

There is no aspect of Nicereply that I am dissatisfied with.

What specific problems in your company were solved by this product?

Nicereply has shown us the trends in customer behaviors through graphs. It has also assisted us in determining the weakness of our company through the comments customers leave in the survey so that we can work towards improving them.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The detailed feedback and analytics we gain by using Nicereply have been incredibly helpful in improving our products and customer service. And since we can get customers' opinions in real time, we can act on them immediately by expressing our gratitude or by mitigating any bad experience they might have had. Apart from that, I like that I can choose to distribute Nicereply surveys on whichever channel that works for me.

What aspects are problematic or could work better?

There is nothing I do not like about Nicereply even if I have been using it for a long time.

What specific problems in your company were solved by this product?

Our business improves continuously due to the feedback that we gained from customers via Nicereply.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Nicereply shows us what our customers think about the products we offer as well as about the service that we provide. Because of this solution, we know exactly what their experiences are in buying from our brick-and-mortar and online stores. And since a lot of people are leaving their feedback, it means that many people are patronizing us and are satisfied with the quality of products. It also helps us understand when customers are not happy so we could remedy the situation and avoid it in the future.

What aspects are problematic or could work better?

The bad feedback that we receive affects the good rating that we have as a company. This means that our general score is being pushed down by the negative comments we receive and this shouldn't be.

What specific problems in your company were solved by this product?

I can count on Nicereply for customer feedback because the solution always returns accurate answers. Thus, I can be positive that I can get a spot-on percentage of the good experiences and bad experiences of customers so that we can improve our products and customer service.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The best thing about this platform is that I didn't have to deal with such a steep learning curve. I very quickly learned how to use it, thanks to basic icons and designs that simplified the process and made it coherent. Thanks to this platform, I've been able to find out what customers liked and what they did not like about their experience with the business. We've constantly received good data from using this and we've been able to use that data to ensure that our business is meeting the customers' needs.

What aspects are problematic or could work better?

One thing that I think they can improve on is the statistics system. It doesn't take on the data in real time, so I often have to wait until the next data before I can see what it has done with the data it has gathered. If they can speed this process up so I can see the graphs on the same day, that would be great.

What specific problems in your company were solved by this product?

Thanks to the information and statistics this platform provides me, I can gauge what my clients are thinking. I can find out what they like and what they don't like, and I can use that information to better improve my business. I can improve my business thanks to the feedback they give, which results in me gaining very loyal customers.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Nicereply is a wonderful solution that enables us to distribute surveys to clients. Using this instrument, we can determine their level of satisfaction. The solution has also helped us with the negative comments, which are very critical because they can hurt the reputation of the company. Nicereply has helped us pay attention to them so that we can mitigate them and turn bad experiences into good ones. Moreover, it has been beneficial in tracking overall customer opinion so that we can enhance our offerings.

What aspects are problematic or could work better?

It would be useful if Nicereply had a mobile app that I can work on seamlessly wherever I am because there are times when I am unproductive when I am on the move because of the lack of a mobile app.

What specific problems in your company were solved by this product?

Nicereply is advantageous because we can know what the public thinks about our company, whether it is good or bad. I always take time to read the comments so that I can understand why clients give us a high or low rating.

Are you a current user of this product?

Yes