Olark

PROS & CONS

What are the best aspects of this product?

Olark is so simple and easy to set up. Because of it, we are now closer to our prospective customers and learners. It also doesn't take a lot in terms of money to find new leads and to convince them to sign up for courses before they close our site's window. This has given our sales team better peace of mind.

What aspects are problematic or could work better?

Olark should look into providing training sessions for users so that we can better exploit the app's features. Once we have gained an in-depth look into the tool, we can find ways or improve our existing methods of communicating with customers.

What specific problems in your company were solved by this product?

Olark has helped us clarify matters with students who do not like to send their queries via email.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

There’s nothing quite like Olark in the live chat market. By providing us with a set of tools for live chatting, it has allowed us to establish better relationships with our customers. Besides that, it works smoothly with some of the software that we use in the company too. It’s an overall great tool to use and the people behind it (especially the customer support team) are really great!

What aspects are problematic or could work better?

I actually like everything about this program!

What specific problems in your company were solved by this product?

Olark is just loaded with features that our company has found to be useful. Not only does it provide you with the tools to communicate with your clients, but it also consolidates data for you so you are given more insight about your demographics.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Olark is very easy to implement in any department. I work in sales and use Olark to communicate with potential leads that come to out website. We aso leverage its live chat feature to deliver support. Olark is simple that it is quite easy to transfer someone to another operator without having to exit the application.

What aspects are problematic or could work better?

I do not have any issue with Olark although I have experienced a couple of service outages within the past 9 months. Such occurences are rare though.

What specific problems in your company were solved by this product?

Olark makes engagement with potential prospects or leads quite easy. We also find success with Olark as a customer support tool in dealing with support related questions and tickets with existing clients.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

First of all, Olark's support team has been very helpful to us. They go to lengths to assist us and we don't even have to break the bank to receive their wonderful support. That aside, the things that I like about Olark are its automated messages feature. Our company is able to automate popup messages that vary depending on which page of the website a person visits. Since we get to choose which messages to display, we can conduct A/B testing that can improve our targeting.

What aspects are problematic or could work better?

One thing that Olark could do to improve is to add automated chat messages as a feature. It would be a huge plus if customers can just choose between 'yes' and 'no' as answers, as they go through the sales pipeline.

What specific problems in your company were solved by this product?

Because we can connect Olark with Slack, we can easily get in touch with website visitors and greet them with a pre-configured and automated welcoming message.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Displays the online availability within color scheme. It also boasts of a very advanced system for rating. Integration with other applications is also easy. It's fun and easy to customize the platform, injecting brand elements for more oomph. The visitors analytics are also reliable. I love how Google is supported and that the system is designed to responsive on mobile screens. The live support feature is web-based and easy to embed to other framework or applications. Chat operators instantly engage us via their web browser live chat tool.

What aspects are problematic or could work better?

The software could have been more price friendly. Their free accounts cannot create more than 20 conversations a month. There are instances when the chat bar/Javascript loads slowly. There are awesome tools that seem to be hidden even from paid users.

What specific problems in your company were solved by this product?

With Olark, we have been able to deliver live support to our clients, even 24/7 live support options to our high value customers.

Are you a current user of this product?

Yes