OpenText ECM

The implementation of a new OpenText system was relatively painless. Also, there was a lot of updates to provide more efficient routing of documents.

The limitations on how many roles that a document can be routed to.

Make sure that you go through every possible exception to ensure that proper routing is ensured, also always have the option to send a document back to the processor for accounts payable.

Less human interaction and higher accuracy within the procure-to-pay area.

It stable reliable and has an interface that's very user friendly and easy to use

The cost involved. It's one of the most expensive ECM solutions in the market.

Document storage, collaboration and compliance

User friendly and makes job easier by having Various options available

Inability to personally edit a service once input.

Easy to personalize to business needs and services provided as well as keeping a large client database.

Provides an option for date of service as well as location for a case note.

Strong ECM software, with good horizontal and vertical scalability, which offers a very good performance even in large deployments with good capacities to manage different layers of file, resulting in a significant savings in storage costs. Good collaborative skills. Large connectivity options and customization posibilities.

The administrative tools may be a little poor when using a wide enterprise deployment, what's in fact the target of this product.

May be you need an 360º view with all your content and archive servers, storage systems and more... or you'll need to filter relevant data that may have sense only on your bussiness case. I know these are things that the vendor cannot buid in a standard way, but you can solve it by creating your own tools with api, webservices and other technologies.

Content and Archive management with more than 500,000,000 docs (aprox. 200Tb from a big Financial Enterprise. It serves more than 6,000,000 requests per day with a download (medium time less than 1 sec.

Collaborative systems to several intranet's deployments all around the company with more 125000 users.

Previously, we were using SharePoint for document management but have now upgraded to OpenText ECM. While SharePoint provided basic functionality, OpenText has enhanced our records management capability. The ability to customize workflow is vastly improved to match our complex processes.

OpenText is an expensive solution driven by the need for compliance standards.

For those who require strict compliance standards.

Document management with compliance focus.