Opsgenie
By Opsgenie
Monthly,Yearly
0 Days
About Company
Pricing of Opsgenie
Free
USD 0
USD 0
- Up to 5 users
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimited
- Android/iOS Push Notifications: Unlimited
- SMS/Voice Notifications (US & Canada): 100 SMS notifications (account-wide)
- SMS/Voice Notifications (International): 100 SMS notifications (account-wide)
- API Request Limits
- iOS App
- Android App
- Optional Alert Fields
- Alert Lifecycle Tracking
- Alert Classification (Tags)
- ChatOps Integrations
- Data Retention: 3 months
- Up to 5 users
- Number of Alerts: Unlimited
- E-mail Notifications: Unlimi
Essentials
USD 11
/User/Month
USD 9
/User/Month
- Includes Free Plan features
- plus
- SMS/Voice Notifications (US & Canada): # of users x100
- SMS/Voice Notifications (International): # of users x25
- Additional SMS/Voice Notifications (US & Canada): $0.10 per notification
- API Request Limits: # of users x1000
- Opsgenie for BlackBerry Dynamics
- Downloadable & Schedulable Reports
- Resource Usage Reports
- Bi-directional Integration with Jira Service Desk
- Bi-directional Integration with Jira Software
- Data Retention: 6 months
- Includes Free Plan features
- plus
Standard
USD 23
/User/Month
USD 19
/User/Month
- Includes Essentials Plan features
- plus
- SMS/Voice Notifications (US & Canada): Unlimited
- SMS/Voice Notifications (International): Unlimited
- Additional SMS/Voice Notifications (US & Canada): Free
- API Request Limits: Unlimited
- Automated Opsgenie Actions
- Advanced Alert Enrichment
- Advanced Alert Customization
- Custom Alert Actions
- Alert and Notification Policies
- Bi-directional Integrations with ITSM Tools
- Action Mappings System
- Incoming Phone Call Routing (US & Canada): $0.10 per minute (100 minutes
Enterprise
USD 35
/User/Month
USD 29
/User/Month
- Includes Standard Plan features
- plus
- External Services
- Service Status Pages
- Service Subscriptions
- Service and Infrastructure Health Analysis
- Team-Based Service Management
- Planning and Scenarios
- Alert to Incident Roll-up
- Incident Command Center
- Advanced Post Incident Analysis
- Incident Postmortems
- Real-time incident event tracking
- Conference Attendance & Efficiency Analytics
- Post-Incident Analysis Reporting
- Service and Infrastructure Health Analysis
- Incident Postmortems
- Data Retention: Unlimited
Key Features of Opsgenie
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
- Ticket Management
- Safety Management
- Root-cause Diagnosis
- Disaster Recovery
- CAPA
- Audit Trail
- Task Management
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Opsgenie
SMEs
Enterprises
Company Details
- Company Name: Opsgenie
- Headquarter: Austin, Texas United States
- Website: Visit Website
- Social Media:
Description
Opsgenie Video
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Opsgenie Screenshots
User Reviews 
Write a Review
"On call tool for our company "
What do you like best?
Easy to customize alerts and their notifications settings per channel, integrations with Slack. In addition notifications via opsgenie app, sms, calls and emaols
What do you dislike?
You can get call in the middle of night because of some irrelevant alert if your not configured it correctly
What problems are you solving with the product? What benefits have you realized?
On call shifts management and alerts definition
- User in Computer Networking
"Opsgenie is a good application to receive alerts."
What do you like best?
When I am not infront of the Laptop and if some urgent ticket comes in, Opsgenie alerts me.
What do you dislike?
The schedule should be more flexible to program
What problems are you solving with the product? What benefits have you realized?
I need an alert for any ticket comes in or any warning or error occurs on our platform. Opsgenie does exactly what i need. What else I need.
- Prasad J
"Very powerfull alarm system"
What do you like best?
All the integration posibilities and different alarm communications methods
What do you dislike?
sometimes the phone calls do not accept the actions through phone number keyboard
Recommendations to others considering the product:
Validate the alarm configuration and check the configured alarms a couple of times per year
What problems are you solving with the product? What benefits have you realized?
I'm completely aware of my infrastructure state
- Omar V
"Great usability"
What do you like best?
Mobile app is very handy. Also alert rules ar every flexible to set up.
What do you dislike?
hard to say - not sure what to write here
Recommendations to others considering the product:
it is very flexible and easy to use/set up alert hub system
What problems are you solving with the product? What benefits have you realized?
Being notified about issues with hard/software in time and being able to take an action.
- User in Online Media
"Overall a good experience, a better one than before-OpsGenie"
What do you like best?
The fact that you can integrate a lot of monitoring tools into a single tool. Also the Marid integration can help a lot if properly configured. The integrations with Google Chat, JIRA and so on are nice to have as well.
What do you dislike?
At this point I don't see any downside to using OpsGenie, but since this relays a lot on the API calls, this could be a difficult to use in an isolated environment (with no internet access).
Recommendations to others considering the product:
You should consider this if you are part of a larger team which uses different tools to monitor infrastructure or applications
What problems are you solving with the product? What benefits have you realized?
We are monitoring multiple systems, with multiple monitoring tools. Before using OpSgenie, we needed to check every single one of them for alerts and so on, but since we are using OpsGenie, we have all the alerts in one place.
Since we are more employees in the team, the scheduler and the fact that you can override the on-call shift for one a limited time is super useful.
We also use this to receive e-mails from different customers and assign these tickets to someone in the team. You can also integrate this with application/ scripts since it has API integration as well.
If you need to receive phone calls, you can also route them through OpsGenie. This gives you the option to answer a call directly from the browser, have a history of who called and when and also they can leave voice mails that you can listen to directly from the browser / mobile application.
- Adrian I
FAQ's
Opsgenie has 4 plans,
- Free USD 0
- Essentials USD 11 /User/Month
- Standard USD 23 /User/Month
- Enterprise USD 35 /User/Month
Opsgenie is the Incident Management Software Used for the below functionalities
Top 5 Opsgenie features
- Auto-Assign (Incidents)
- Real-time Dashboard
- Incident Prioritization
- Enriched Notifications
- Incident Reporting
Opsgenie provides Phone,Business Hours,Online (Ticket) support.
Opsgenie is not allowing Free Trial.