PagerDuty

PROS & CONS

What are the best aspects of this product?

What I like best about PagerDuty is its integration with other apps that we also needed in our business. Through this app, we were able to: manage shift schedule efficiently, add and remove resources from the schedule, generate analytics for various tickets.

What aspects are problematic or could work better?

This app is not easy for beginners especially the scheduling feature. Good thing, there are video guides avaiable to help one get used to it. We also experience some issues when it comes to timezones because it's not intuitive. I hope they'd fix it soon.

What specific problems in your company were solved by this product?

We no longer miss any incidents now that we're using PagerDuty. The integrations also alloow our non-technical staff to take control of PagerDuty tickets.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I love its unique features such as rotations, on-call assignments, and service groups! Its interface is user-friendly and the integrations makes our work easier and seamless. It also provides a list of providers which comes in handy for us in dealing with issues. It's a robut system! No downtime, no issues at all.

What aspects are problematic or could work better?

I'm not sure why they sometimes changes the user interface making it less intuitive. I also hope that when they do this, they will give us an option to return to the old interface.

What specific problems in your company were solved by this product?

We were able to manage on-call schedules and aggregate notifications without having to hire an expert.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The seamless integration with third party apps is awesome! Because of these integrations, we are promptly alerted for any issue within our system.

What aspects are problematic or could work better?

We have to use the API to search for incidents. I wish they would change this because it's a bit of a hassle. The integration keys requires an existing user to function, and this is not actually helpful in recreating bots.

What specific problems in your company were solved by this product?

It improved our team's efficiency by creating escalation for teams and scheduling call hours for our engineers. It's great!

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This is a high-performing tool that improves our way of managing software and system incidents. It notifies our team whenever there's an issue that needs resolving and it allows us to get on it immediately.

What aspects are problematic or could work better?

It's a bit pricey and the functions are not that flexible to the needs of the user.

What specific problems in your company were solved by this product?

It keeps us aware of the issues in our servers! We're a big company so it's not easy to manage this kind of stuff even if we have a dedicated team to do it. But thanks to PagerDuty, it's now a piece of cake.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Some of the best things about PagerDuty are its ability to: (1) assign member schedules; (2) systematize issue resolutions; (3) facilitate internal communications; and (4) prompt notification of incident reports.

What aspects are problematic or could work better?

I think they should improve on the mobile app version of this software because it's a bit slow.

What specific problems in your company were solved by this product?

It automates our operations! Thanks to PagerDuty, we no longer have to do our monitoring, updating, and reporting manually.

Are you a current user of this product?

No