Phorest Salon Software

PROS & CONS

What are the best aspects of this product?

If you're looking for software that is user-friendly and easy to navigate, this is the one. There are many features that I like, such as how it sends out client confirmation emails and text. I also appreciate that I can add birthdays, addresses, and other information to a client's profile. Another thing that I appreciate is how it can connect to social media and how it allows clients to post their reviews of our service.

What aspects are problematic or could work better?

Lagging is something we've encountered a few times. I also think that their customer support team can still be improved because it often takes them some time before they can resolve issues you raise to them.

What specific problems in your company were solved by this product?

Scheduling and resolving any client issues is now easier with this software. Compensating our workers can also be done more equiotably thanks to the financial tools provided by the software.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Being able to stay on top of everything is the thing that I love the most about this software. Their section on reports keeps me up to date with what is happening in the salon, so I am always aware even if I am not physically there. I also appreciate the reviews feature of the software since it has driven up positive reviews for my business. We've received numerous good reviews on Google since we started using this, which is a big help in building a name for ourselves.

What aspects are problematic or could work better?

An improvement I'd like to see in the future is the ability to let my team members since their numbers, while at the same time hiding the numbers of other members from them. I believe in letting my workers seeing how much they are making, but the current version of this software requires me to give them access to everything and that is not something I am comfortable with.

What specific problems in your company were solved by this product?

Because it is so user-friendly and easy to grasp, we have reaped a lot of benefits from this software. The training support has helped solve any issues we encounter, while the newsletters and marketing features help grow our reputation. The reports have been instrumental in keeping me knowledgable about what happens in my business.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I’ve been in the business for several years now and I have to say that there are a lot of bad booking systems out there. This is why I was very impressed with this software when I started using it because it addressed all the issues I had with the other systems I had been using. I literally couldn't ask for more when it comes to the features that it offers. I've had success after success with this software, even if making the transition to it was a little bumpy. To top it all off, I have encountered nothing but kindness, diligence, and in-depth knowledge from their customer support team whenever I approached them.

What aspects are problematic or could work better?

If there is anything that can be improved here, it is the overall experience with the app version. It could be more intuitive. When you compare it to the computer version, the app is much harder to operate.

What specific problems in your company were solved by this product?

There has been an overall improvement when it comes to accuracy in our business, whether it is regarding ordering, inventory management, or reporting. We've also improved our relationship with our customers, thanks to the ease and accuracy of tracking when it comes to the software's Rewards feature. Communicating with clients is now so much better with the text and email features of the software.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

As a piece of technology, this is remarkable. I like the app and the feature that reconnects us with clients. The ease with which appointments can be set with this software is also something that I appreciate.

What aspects are problematic or could work better?

A simple improvement that they can make is to give us the ability to open multiple tabs since you can't do that in the current version of the software.

What specific problems in your company were solved by this product?

This software has helped us deal with a client no shows, thanks to the credit card requirement when making an online appointment. It has also improved our business, making online appointments increase by 30 percent thanks to the custom salon app.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

We were using different software before this one and I have to say there's a big advantage when using Phorest. With the previous software, none of our issues got resolved. We are happy with Phorest's customer support, we always get a prompt reply and effectively resolve the problem we may be having while using the software. I am also impressed with the marketing solutions it offers plus our clients are enjoying the convenience of booking online without any hassle. I love the detailed reports too.

What aspects are problematic or could work better?

One thing I'd like to see them add is a place where the client's card information can be stored. I am also not a big fan of the online booking fees and the fact that the fees I have to pay for it are international. Another thing they could add is birthday reminders because it is tedious to have to go to each person's profile just to find out when their birthday is. They could also improve the Pay aspect of this software. We had an instance where the software added a 20 percent tip on all the products bought by the customer. We've referred this concern to the customer support and I'm looking forward to the improvement.

What specific problems in your company were solved by this product?

Numerous positive benefits on our end. Clients now find it easy to book online since the process is streamlined. The prompt to send reviews to Google has helped improve our business's standing. Our business process has also improved thanks to the reports and tipping features.

Are you a current user of this product?

Yes