Pure Chat

PROS & CONS

What are the best aspects of this product?

I love how beneficial Pure Chat is for both our team and our customers. It's a straightforward app that can be customized easily so that it would fit our brand and customer's needs.

What aspects are problematic or could work better?

I hope they develop a desktop app for Pure Chat. I think it would improve the speed and performance of the software if it's in a desktop app instead of accessing it through an internet browser.

What specific problems in your company were solved by this product?

It improves our communication with our customers. It also saves us a lot of time in handling customer concerns.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This app can do a lot of things that really ease our work. It can accommodate the integration of third-party apps such as Hubstaff. It can detect and record locations. Monitoring site traffic and retrieval of communication transcripts are pretty straightforward.

What aspects are problematic or could work better?

The developers can still improve the Smile-or-Frown feature as an evaluation tool because it's not accurate in measuring the true feedback of the customers. I hope they improve it by setting up clear indicators and measurable ratings.

What specific problems in your company were solved by this product?

Several people nowadays don't like human-to-human communications, and this is resolved by Pure Chat. They no longer have to speak with a representative on the phone.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

The best things about Pure Chat are its neat user interface, its customizable settings, and its fair pricing. The UI and the settings make it easier for the users to make the app complement the needs of your team. Customizing it is so much fun because it allows you to see how it will look like on the desktop or mobile. The pricing is just right. Definitely more cost-efficient than its competitors.

What aspects are problematic or could work better?

Pure Chat doesn't have a desktop app yet. We have to use an internet browser to access it via the desktop.

What specific problems in your company were solved by this product?

Connecting with visitors real-time through Pure Chat eliminates confusion with our customers since we're selling highly technical products. They can easily reach out to a live customer service representative to help them understand the product functions.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This tool is super useful for our customer service team. I love that you can reassign the customer service representative to smoothly continue an on-going chat. It also shows relevant info about the customer, such as their previous orders, number of site visits, and contact info. This stuff can really help us in pursuing leads.

What aspects are problematic or could work better?

I don't like that it automatically signs you off after a few hours of being inactive.

What specific problems in your company were solved by this product?

The app made our team more efficient in dealing with customers since we can easily delegate a staff to attend to customers. It also helped us find and pursue new leads.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I am enjoying the customization option for the Pure Chat alert sound so I always know when there are notifications from the app. I also like that Pure Chat lets me add other individuals in a chat even if they are from other departments. And even if they are now part of the group, they can have the option to stay or to leave the chat room. This feature has helped us greatly.

What aspects are problematic or could work better?

It is wonderful that Pure Chat offers a free version with no time limit for usage. However, I would prefer that its paid plans are not limited when it comes to the number of SMS notifications that users can receive. It would also be advantageous if Pure Chat adds functionality that lets us share files and photos via the chat box. Also, I have been experiencing system instabilities lately that Pure Chat should look into and fix.

What specific problems in your company were solved by this product?

The ability to monitor the presence of a client in the system is useful to us. It is also helpful that we can ensure that customers receive the right information because we can keep copies of chats.

Are you a current user of this product?

Yes