Qualaroo

PROS & CONS

What are the best aspects of this product?

We need to collect survey data relevant to the product issues we're trying to solve from the people who matter, which is why I like the advanced targeting options in Qualaroo. The fact that you can target users by their identity, geographic locations, API, and whitelist/blacklist just makes data collection extremely precise and contextual.

What aspects are problematic or could work better?

The dashboard could use some improvements because it doesn’t give out enough information to work with.

What features/services would you like to see in future versions of this product?

I like pairing targeted surveys with branching rules, but I would like to see some more refinement in branching logic

What specific problems in your company were solved by this product?

I have been using Qualaroo for conducting market research and writing detailed reports on consumer behavior and market trends that respective teams in my organization can use. Precise data collected from Qualaroo through targeting helps me build reliable and accurate reports.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Building surveys through Qualaroo is extremely simple, and that’s the best part of using Qualaroo. I just have to log in to the Qualaroo website, select the type of survey I want to build, and it’s ready.

What aspects are problematic or could work better?

I don’t find anything problematic with it. It’s a simple tool and performs as intended.

What features/services would you like to see in future versions of this product?

I really like that there are plenty of templates to build surveys, but I suppose some more could be added for better flexibility

What specific problems in your company were solved by this product?

I use Qualaroo to quickly check the pulse of customers. Qualaroo survey nudges are instant and unobtrusive, so I can easily deploy them on the website and let customers submit their feedback easily.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Qualaroo offers multi-channel surveys that make gathering feedback really easy. I like that these surveys can be integrated anywhere, even on a mobile app, to help you gain contextual insights when testing new product updates.

What aspects are problematic or could work better?

The reporting section should have more filters so that you can easily extract the information you are looking for.

What features/services would you like to see in future versions of this product?

I would like to see more refinement in the reporting section so that extracting the data is easier. Also, the dashboard could be given a little more functionality to control different elements of the page from one single place.

What specific problems in your company were solved by this product?

My team and I use Qualaroo to collect in-app feedback during the development and testing phase of our mobile application. Not just that, but the multi-channel surveys also let us get a lot of actionable insights from users outside the app to make our products better..

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It is one of those survey tools that go beyond survey collection. Embedding survey links in emails is very easy, and it helps you collect feedback from your employees all at once. Also, email surveys are great for collecting feedback about employee morale and overall satisfaction.

What aspects are problematic or could work better?

There could have been more options to export the survey data for added flexibility.

What features/services would you like to see in future versions of this product?

We would like to see some templates specific to employee satisfaction surveys to save us from creating every survey from scratch.

What specific problems in your company were solved by this product?

The HR department of our company has been using Qualaroo to gauge employee satisfaction and morale by conducting employee surveys every three months.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Qualaroo has tons of different surveying options, and you can collect feedback of any kind. The Nudges also work great in improving the survey experience by not interrupting visitors’ journey as pop-ups do. Also, the feedback data is analyzed in real-time, which makes the overall process much quicker and more seamless.

What aspects are problematic or could work better?

I would really like to see more placement options for Nudge. Also, the sentiment analysis chart could be slightly improved to track CSAT scores and mood metrics.

What features/services would you like to see in future versions of this product?

The pricing model could be made a little better, or the sentiment analysis system can be provided as standard in one of the plans instead of an additional upgrade.

What specific problems in your company were solved by this product?

I use Qualaroo for my website to determine where my visitors are coming from and what they think of the website to improve the overall value proposition and conversion rates. The built-in analytics system has proven to be great because it automatically sums up customer sentiments and highlights important areas of focus.

Are you a current user of this product?

No