QuestionPro

PROS & CONS

What are the best aspects of this product?

It is a simple web platform for online surveying and questionnaires. It is pretty easy to use and implement in the process of the daily work.

What aspects are problematic or could work better?

Switching to QuestionPro was a bad decision! How can they ask for $2000 for a year and they don't have simple calculation of two fields!? I can't understand that. Customer support is really poor. They are extremely hard to reach!

What features/services would you like to see in future versions of this product?

I would like to see a simple calculation field embedded in the application!

What specific problems in your company were solved by this product?

Online surveying and questionnaires

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I like the platform’s ease of use and the speed of creating surveys. Only minor modifications are needed when creating duplicate surveys, saving me a lot of time doing the task.

What aspects are problematic or could work better?

The export process of the survey’s PDF version needs improvement as well as the printing process. Other than that, the platform is good.

What specific problems in your company were solved by this product?

This software has helped me gather vital information about employers and youth and solve talent divide and youth unemployment issues.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

QuestionPro allows me to conduct surveys without unnecessary complications. Drafting questions, designing surveys, sending them out—these are all very easy tasks to do with QPro. And after all, has been done, it’s just as easy to extract reports and view the live statistics as well to see how many customers are engaging with the survey.

What aspects are problematic or could work better?

I’d like to be able to pose more clarifying questions to my respondents. However, QPro only offers basic questions to be added to our surveys. This might work for those who simply want a top-view look into the feedback of their demographics.

What specific problems in your company were solved by this product?

We have managed to improve our response rates. This is because QPro has helped us create straightforward questions that respondents seem to respond to best. The collection and collation of data afterward is quite a breeze as well.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

What I like best about the product is the capability to create reports and customize it according to the requirements and my preferences. Besides, the platform is intuitive and has a user-friendly interface so it is easy to create and customize surveys. It is also easy to edit, re-arrange, and add questions to the survey. Last but not least, I like the ability to track survey results through the platform’s live statistic page.

What aspects are problematic or could work better?

I don’t like occasional server downtimes.

What specific problems in your company were solved by this product?

We get to know our customers better. This software has helped us gather valuable information and know what our customers are thinking about our service and the business in general. It’s been a valuable tool in boosting our customer experience.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I love the CX assessment tool! The tool allows us to measure the business’s customer experience and take necessary actions accordingly. It helps us assess four areas of the business – the Learning, Culture, Design and Vision. Collecting information is easy and figuring out what area of the business need improvement is a no brainer. The data we gather using this tool is really valuable to our team and generally to business growth.

What aspects are problematic or could work better?

I love the assessment tool. No complaints so far.

What specific problems in your company were solved by this product?

We discovered that the company needs to improve its work culture. The software has helped us figure out the weak points of the business and take appropriate actions immediately. To be specific, we created and implemented a structured rewards program for employees who contributed to making customer experience excellent. We’ve already seen some improvements but we will still conduct another assessment after three months.

Are you a current user of this product?

Yes