Reamaze

PROS & CONS

What are the best aspects of this product?

We have tried a myriad of other platforms for helpdesk support before, but we are not satisfied with how they function. Re:amaze is unique among the rest because it provides everything we need for such purpose. It is very convenient, and our staff rave about the great user experience they have.

What aspects are problematic or could work better?

It doesn’t support some of the tools we use in the company such as Copper. Aside from such issue, this tool fits our helpdesk needs.

What specific problems in your company were solved by this product?

Our employees have great user experience with the tool. It also integrates well with Shopify, so we can use different tools on one dashboard. Its Recharge feature is terrific too.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Easy and fast to use for responding to customer queries through mobile. Yes, through this tool, we can respond to customers who need support using our mobile devices. This is regardless of where I’m at a given moment, and customers won’t notice that I’m not in the workplace. This is certainly a great help for boosting our communication for customer support services.

What aspects are problematic or could work better?

This helpdesk platform is really great, and we cannot point any problem using it. I hope this can address customer queries by its own, though. Just kidding.

What specific problems in your company were solved by this product?

This lets me easily respond to client concerns anytime and anywhere. This is surely a terrific solution for our IT support system.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

It has a helpful feature where we can put some notes and info that co-workers can check. They can easily view the notes, then make responses upon signing-in. The platform also allows us smoothly manage the tickets, and we can view recorded communications for verification purposes. Lastly, the platform can send alerts to our mobile phones, which is helpful for us to instantly respond to queries.

What aspects are problematic or could work better?

The chatting feature is quite sluggish, and it experiences frequent interruptions. I wish this would be improved on future updates, since this would surely boost our communication with clients a lot.

What specific problems in your company were solved by this product?

The platform has given us more channels for communicating with customers. This has greatly improved our communications with them and let us give more focus to each concern. It is easy to list down FAQs with their respective answers too, then give such copy to customers who ask a lot of common issues. Moreover, managing processes for orders are easier because the platform lets us check order details, customer conversation history, as well as any changes in each order. And since it also helps with sales tracking tasks, our company has seen improvements on related processes from using the tool.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This is a big help for organizing our business in terms of communicating with people outside our company, such as customers and suppliers. It has a smooth UI, as well as it is capable of syncing a few social media platforms into one spot.

What aspects are problematic or could work better?

Its UI needs some improvements in terms of aesthetics. But in terms of functionality, I really can’t say anything negative.

What specific problems in your company were solved by this product?

It allows us to communicate with clients through chatting, which is a suitable solution we need for our company. It is great for significantly dropping the number of calls we need to handle in one day.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

This tool has drastically increased the response time of our customer service staff, and it helps them make efficient responses too. Plus, we can easily monitor and view our operations every day.

What aspects are problematic or could work better?

The tool cannot divide one email conversation into two threads. Other than this concern, it works great for our job. That is because the developers are doing great in boosting the platform regularly.

What specific problems in your company were solved by this product?

Terrific in helping us save working hours. We’ve conducted a try-run of this tool with six to eight customer service employees, and we’ve found it can save up to 1 or 2 hours of working time each day. Now, we have a few dozens of customer service staff, and we’ve eliminated Outlook for such purpose.

Are you a current user of this product?

Yes