Recurly

PROS & CONS

What are the best aspects of this product?

For me the highlights of Recurly are the direct to customer tools, PCI compliance, attractive user interface, intuitive data model, and easy API integrations.

What aspects are problematic or could work better?

I appreciate that the vendor is adding features to the product. I would like to see deeper tracking of invoices as well as sales orders/contracts represented in their model.

What specific problems in your company were solved by this product?

Recurly is simply amazing because you can set up the billing process and forget it. Customers are able to update their outdated payment info without us having to contact them manually. Plus, the app’s re-try algorithm maximizes payments without the need for manual intervention.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

In my opinion, Recurly offers the best customer support in the business. Their agents answer our queries quickly and accurately. Plus, the interface is simple and easy to use, and you can quickly integrate the API with SDKs in multiple programming languages. Their packages are a bit expensive for small companies, but cost may not be an issue for medium-sized and large companies who are sure to get full bang for their buck given the product’s high quality and the vendor’s excellent customer support.

What aspects are problematic or could work better?

We are a French company we faced the problem of translating the invoices and emails sent to our customers. It was not possible in 2012-2013, but things may be different now. We managed to resolve the issue by disabling automatic emails and created our own system triggered by the app’s notifications. To be fair, it was not a major problem.

What specific problems in your company were solved by this product?

We required a payment app to mange coupons, yearly and monthly subscriptions, etc. But we did not want the trouble of dealing with invoices, credit card info storage, recurrence, etc., and we were looking to launch our new system quickly. Recurly is the best fit for our needs as it offers good quality at an affordable price. The app has not disappointed us.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that the customer support staff offer prompt and helpful assistance. The system is easy to use for subscription businesses. It provides lots of price points and sub plants as well as detailed reporting and info. Plus, there are plenty of webinars through which you can learn new features.

What aspects are problematic or could work better?

The refund system is a little tricky as sometimes refunds are added as credits and the money is not given back. In such cases, you need to contact the support reps to get the matter resolved.

What specific problems in your company were solved by this product?

I like that Recurly offers us excellent reporting on the trends in our business. I expect to learn more about the benefits offered to us by this app as we continue using it more and more.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I appreciate the following Recurly features: Management of Dunning - the app makes easy to keep track of customers who have payment problems and need attention. Recurring payments happen easily. Finally, the reporting trends are useful and I like the MRR growth graph.

What aspects are problematic or could work better?

A couple of issues: It doesn’t seem possible to begin a recurring payment in the past. Second, I don’t have Recurly linked to my app, so it is a bit difficult to add new customers. I wish the system offered an easy solution to this issue.

What specific problems in your company were solved by this product?

I use Recurly to take credit card info and trigger ongoing payments. The main benefit is payments trickle in regularly and notices are sent automatically when the payments don’t come.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Recurly is easy for developers to work with and offers an excellent Rest API. It makes it simple to add a full-featured subscription billing interface to your SaaS system. It took me less than a day to implement the entire billing part of our platform.

What aspects are problematic or could work better?

Recurly is not cheap as the pricing is not fixed. I have to pay a $300 monthly fee as well as a percentage on all transactions which adds up to quite a lot at the end of the month. I’d give Recurly maximum points if the pricing was fixed.

What specific problems in your company were solved by this product?

We use the app to support the following: One-shot price adjustments for customers, refunds of partial periods, refunds or extra payment when plans are changed, upgrade or downgrade plans, and different subscription packages.

Are you a current user of this product?

Yes