About Company

Retently's primary goal is to help you increase your customer retention rates. To do this, Retently allows you to measure and improve customer satisfaction via a Net Promoter Score (NPS) survey. This survey simply asks customers "How likely are you to recommend our company to a friend or colleague?" on a scale of 1-10. Based on their responses, customers are then divided into three categories: Promoters, Passives, and Detractors. Finally, you can use this data to improve the way you serve customers. Retently makes it easy to send out surveys to different segments of your customer base, and all surveys can be customized to match your brand's look and feel. Additionally, you can personalize the survey's thank you page.

Pricing of Retently

Essential

USD 99

/Month

USD 79

/Month

  • 3 survey campaigns
  • 3 user seats
  • Email support
  • Essential integrations : Intercom
  • Hubspot
  • Zendesk
  • NPS
  • CSAT
  • CES
  • 5-STAR
  • Custom from domain
  • Multi-channel surveys
  • Multiple survey questions
  • Free migration
  • No Retently branding
  • 3 survey campaigns
  • 3 user seats
  • Email support
  • Essential integrations : Intercom
  • Hubspot
  • Zendesk
  • NPS
  • CSAT
  • CES
  • 5-STAR
  • Custom from domain
  • Multi-channel surveys
  • Multiple survey questions
  • Free migration
  • No Retently branding

Professional

USD 299

/Month

USD 239

/Month

  • 10 survey campaigns
  • 10 user seats
  • Includes features of the Basic plan
  • plus
  • Email
  • chat support
  • Trends
  • Feedback text analytics
  • 10 survey campaigns
  • 10 user seats
  • Includes features of the Basic plan
  • plus
  • Email
  • chat support
  • Trends
  • Feedback text analytics

Ultimate

USD 599

/Month

USD 479

/Month

  • 20 survey campaigns
  • 20 user seats
  • Includes features of Professional plan
  • plus
  • Chat
  • phone
  • success manager
  • AI-powered sentiment & text-analysis
  • B2B Customer Experience
  • 20 survey campaigns
  • 20 user seats
  • Includes features of Professional plan
  • plus
  • Chat
  • phone
  • success manager
  • AI-powered sentiment & text-analysis
  • B2B Customer Experience

Enterprise

USD 0

USD 0

  • HIPAA compliance & custom BAA
  • Custom SLA
  • DPA
  • PO
  • invoicing
  • Data warehousing
  • Onboarding & implementation
  • Single sign-on & 2FA
  • Dedicated account manager
  • HIPAA compliance & custom BAA
  • Custom SLA
  • DPA
  • PO
  • invoicing
  • Data warehousing
  • Onboarding & implementation
  • Single sign-on & 2FA
  • Dedicated account manager

Key Features of Retently

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Branching
  • Online Survey
  • Multiple Question Types
  • Embeddable Survey
  • Email Distribution
  • Data Analysis Tools
  • 360 Degree Feedback
  • Question Library
  • Phone Survey
  • Offline Response Collection
  • Mobile Survey
  • Kiosk Survey
  • Custom Survey URLs

Specification

Other Categories:

Survey/ User Feedback Software

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Retently

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Retently
  • Headquarter: Palo Alto, California United States
  • Website: Visit Website
  • Social Media:

Description

Retently Video

Retently Screenshots

User Reviews Review Write a Review

quote
A tool that can turn your detractors into evangelizers!

PROS & CONS

What are the best aspects of this product?

One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.

What aspects are problematic or could work better?

I can’t think of any cons at the moment. The program and the people behind it are great!

What specific problems in your company were solved by this product?

We’ve been able to communicate more freely with our clients. It’s quite easy to quantify their responses as well.

Are you a current user of this product?

Yes

SU
- Susanna
Reviewed at 31/03/2021
Source: financesonline.com
quote
"Great software, with great support"

What do you like best?

Lots of features to create NPS surveys, and a great customer support

What do you dislike?

So far everything is fine, nothing to complain

What problems are you solving with the product? What benefits have you realized?

Creating NPS surveys, their tools allow to quickly create surveys and get feedback from my customers

AI
- Administrator in Financial Services
Reviewed at 30/06/2020
Source: g2crowd.com
quote
"Retently is the perfect NPS software solution for us"

What do you like best?

I have evaluated many different NPS software provider and Retently already there was my favorit and I never regretted my choice! We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with!

In short: Clean & easy UX, many features but simplified and not overloaded, perfect fit for our use case, fully integratable with all tools that you need, fast and perfect customer support (instant live chat & email), freedom in template design & customization, good pricing ...

What do you dislike?

So far nothing, everything works smooth and nicely.

What problems are you solving with the product? What benefits have you realized?

We are using Retently for our customer NPS surveys and will soon start to use its multiple question survey for other surveys as well. It is easy to set up with fully customizable templates (language, brand, texts) and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features. It has a cool dashboard with instant access to all NPS results and different segments. They improve and add usefull features on a frequent basis, which makes it even more fun to work with!

MS
- Maurice S
Reviewed at 11/06/2020
Source: g2crowd.com
quote
"Best product for NPS with great customer support"

What do you like best?

Good product, easy to integrate, great CS

What do you dislike?

clunky at times, bugs at times, fine otherwise

Recommendations to others considering the product:

Really solid NPS tool, with great integrations and multi-language support. Does what it says on the tin for a reasonably good price compared to others.

What problems are you solving with the product? What benefits have you realized?

NPS surveys, integrates with Intercom

TM
- Toby M
Reviewed at 22/04/2020
Source: g2crowd.com
quote
"Great NPS Tool"

What do you like best?

I like the ability to sort and export feedback easily

What do you dislike?

Setting up the campaign had a lot of clicks and it wasn't always clear it had saved, but I got through it

What problems are you solving with the product? What benefits have you realized?

Getting honest and quick feedback from some of our oldest clients, and the biggest benefit is the knowledge of how we score by industry

SH
- Shaun H
Reviewed at 18/09/2019
Source: g2crowd.com

FAQ's

Retently has 4 plans,

  • Essential USD 99 /Month
  • Professional USD 299 /Month
  • Ultimate USD 599 /Month
  • Enterprise USD 0

Retently is the Survey/ User Feedback Software Used for the below functionalities

Top 5 Retently features

  • Skip Logic
  • Survey Templates
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Branching

Retently provides Phone,Business Hours,Online (Ticket) support.

Retently is not allowing Free Trial.