Salesforce Sales Cloud

PROS & CONS

What are the best aspects of this product?

We use it in our company on a daily basis, we cannot run our tasks without this product. It is intuitive product, straightforward and easy to set up. It offers lot of opportunity for sales, reps and managing deals and options for tracking essential information like products, rates, timing, decision making, competition and customer goals.

What aspects are problematic or could work better?

When someone makes changes then no one gets information about those changes.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Salesforce offers great options for customization and it has great online community. The support system is great and they guided me to create an account for free and to customize it according to my needs. You can find lot of tutorials and demos, and these are greta to watch so you can better understand the software.

What aspects are problematic or could work better?

There aren’t lot of features for medium-sized companies, and the premium support is not open for everyone. Also, when I speak with its customer service, they always try to sell me something.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Salesforce platform provides a powerful data management for any business. It ardently manages a huge amount of data for a particular person within an organization. This same data helps in delivering a personalised consumer experience.
Best part of using Salesforce CRM is that it constantly upgrades eyeing future requirements.
Offers simple data management that even trainees can operate easily. It doesn’t require database expertise.
Allows instant synchronization with other systems.

What aspects are problematic or could work better?

Sometimes it is a bit costly and involves navigation complexities. Also, at times it appears a bit slow while executing large queries. Despite of this, Salesforce marketing cloud appears powerful.

What features/services would you like to see in future versions of this product?

bit slow while executing large queries it needs to improve

What specific problems in your company were solved by this product?

Integration support, customizability and user support forums help in the proper functioning of the Salesforce system

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

This software really helps for a better organisation at work.

What aspects are problematic or could work better?

The Chatter

What features/services would you like to see in future versions of this product?

None

What specific problems in your company were solved by this product?

Customer identifications

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I like that I can add new fields and objects in less time and it provides me with places to store data. I like that I can customize it according to our business needs with minimal fuss, I haven’t make all fields visible and I can use new field to keep the data from another system and some another field to apply a formula and present scoring of a contact.

What aspects are problematic or could work better?

There are some features that are limited. The calendar feature doesn’t allow booking meetings in different time-zones. Also, we cannot merge objects like accounts and this might be difficult if you deal with multi-location clients.

Are you a current user of this product?

Yes