Salesmachine

• Company Name: Salesmachine
• Headquarter: Cambridge, Massachusetts United States
• Website: Visit Website
• Social Media:

"Optimizing our Inside Sale's Team's Time with Salesmachine"

What do you like best?

SalesMachine's Qualified Trials feature has allowed us to save time which is really important for a fairly small inside sales team. This feature gives us the ability to locate trialers that are not only qualified but also have a great activation score. This overlap means we're spending our valuable time engaging the right prospects that are more likely to convert with some assistance from our team! Time is money.

What do you dislike?

We've had some data flow issues, but mostly coming from unknown changes on our end. And the SM team has been there for us every step of the way through any hiccups!

What problems are you solving with the product? What benefits have you realized?

We're saving time and decreasing our close window with the leads we are working from SalesMachine. That's a win-win for us!

HR

- Hannah R

Reviewed at 26/10/2020

Source: g2crowd.com

"Great Sales and Customer Success product"

What do you like best?

It has a very simple and clean user interface. Once correctly setup, its easy to understand how your leads and customers are doing.

What do you dislike?

Would be nice to have more "realtimyness" with the intercom integration.

Recommendations to others considering the product:

Integrate directly using Salesmachine's own API, at least the attributes you need updates in realtime, like the ones that define the status, health or stage.

What problems are you solving with the product? What benefits have you realized?

Be able to qualify and filter incoming leads.

Segment our customers, identify troubles and take action.

DS

- Diego S

Reviewed at 26/04/2020

Source: g2crowd.com

"nice user experience, when well set, it helps a lot in the automation"

What do you like best?

being abble to follow the "life" of my customer (register a call, a pulse, some task, etc)

What do you dislike?

it's a bit slow to have all the information from intercom

What problems are you solving with the product? What benefits have you realized?

having 500 customers take time and i didn't sucess to memorize all the informations : with all the atributes and the automation , i can follow my customers like if i all know them perfectly

RV

- Rachel V

Reviewed at 23/02/2020

Source: g2crowd.com

"A best product of customer health tracking service ever"

What do you like best?

Good UI to visualize customers' health,

Easy to integrate with intercom, and Slack.

What do you dislike?

Sometime it's buggy especially Slack notification, and CSV export.

What problems are you solving with the product? What benefits have you realized?

To predict churn risk, retention rate, etc.

To know best timing to act CSM

SN

- shota n

Reviewed at 20/02/2020

Source: g2crowd.com

"Great CS tool"

What do you like best?

Health score and being able to take notes per client

What do you dislike?

In the beginning it is hard to set it up

Recommendations to others considering the product:

The key features are great for any CSM

What problems are you solving with the product? What benefits have you realized?

Connection with Salesforce to have all the info and understanding the workflows and tasks when I have no time to spend hours

UI

- User in Marketing and Advertising

Reviewed at 19/02/2020

Source: g2crowd.com

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