SecureLink for Enterprises

The best feature of SecureLink is that their platform is not overcomplicated for any IT professional at any level. Their UI is straight forward and easy to interact and administrate while all the secured complexities are integrated in the backend of the software by the SecureLink developers. That makes the SecureLink platform a dream come true for any busy IT professional who is looking to provide effective vendor support solutions to their business, but also something that will not require hours of attention taken away from your day to day.

Honestly, SecureLink is a full package vendor support software program that is not lacking in any areas thus far in my experience with them for almost 2 years now. They are dominating their space from all areas; from tech support, customer service, sales support, and not to mention the program itself provides effective solutions for remote support.

If you have multiple vendors the you manage and need to provide them a secured method of connection to your network, then you can rest assure with the high level performance and exceptional customer service that SecureLink provides.

I work for a huge hospital organization with a plethora of vendors. We were struggling with our own internal secluded VPN segment for support of our vendors only. This is difficult to handle and very time consuming. By using SecureLink, we now have the man hours back in i=our hand to focus on other IT business solutions focus goals.

We like the fact that its real simple for our vendors. We like the onboarding process SecureLink offers, and how fast their support group responds to issues.

We do not like that it is still using Java. We also would like a GUI refresh and better API integration.

We no longer have to worry about onboarding new vendors. We also find great benefit with SecureLink support being available to assist with vendor connectivity issues.

The most helpful feature is the ability to allow users to register on their own. MFA is enabled allowing more security in regards to terminated employees at other companies. The ability to watch sessions as soon as they have finished and are disconnected allows us to see exactly what work was done and how the issue was resolved. Email alerts upon connection to our resources also allows us to get up to date information on when contractors are connected to our systems. I like the fact that when a registration form comes in we are immediately notified and are able to approve the request easily either by logging into the site or via the mobile app.

The one feature I wish SecureLink had was the ability to upload your own logo. I wish the mobile app added a little more functionality as at the moment it only allows you to approve pending requests. If it had the ability to disable access or change current access I believe it would be more helpful.

I would definitely recommend SecureLink for anyone who is struggling with access to their systems by contractors. It has eliminated the need for VPN connections and has made our environment more secure. The fact that we no longer have to enable and disable AD accounts whenever a contractor leaves or comes on board to another company sold us right away. The ease of use from registration to connecting to our systems has made it easier for contractors to get connected quickly and securely.

The problem that was solved for us was being able to control when contractors can and cannot access our systems. Being able to approve access for a certain period of time has helped. When using a VPN for access rather than SecureLink, we would never know if an employee at another company was terminated. This left a huge hole in our security, leaving accounts active that should have been disabled.

If you want a one-stop shop to have all of your external vendors entering your network, SecureLink is the way to go. Its easy to set a vendor up and easy to set up the systems they need to get to. The video of the remote sessions is very valuable.

It makes it easy for us to set up an outside vendor to remote into our computer network.

We have solved all the issues we were having with our vendor accounts and their ability to access the network securely.