ServiceTrade

PROS & CONS

What are the best aspects of this product?

Users can take advantage of this product in so many ways. We talk to each other using this tool cause it's faster than a traditional email exchange.

What aspects are problematic or could work better?

Some processes are too long to accomplish. If they could find a way to add shortcuts, then that would be cool.

What specific problems in your company were solved by this product?

A more efficient workflow on our end.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

The support and service have always been outstanding. I would not trade this product for anything else.

What aspects are problematic or could work better?

Happy and content with Service Trade. It brought our business to the next level.

What specific problems in your company were solved by this product?

We are so glad that our customers are delighted with the way we cater to them.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

This particular tool, named Service Trade, is the perfect tool for our business to ensure that all appointments are booked and followed right on time. It gives all our field technicians the capability to look at their schedules way ahead of time to plan their routes and manage their time. Suppose they are having a hard time looking for the address. In that case, they can look for it using digital maps that help complete more work for the day. Suppose a client calls in and asking for urgent help. It's easy for us to reassign a tech for an emergency visit. Whenever we need to move an appointment later, we can always reach out to our clients and apologize for the delay.

What aspects are problematic or could work better?

The only main challenge that I have encountered while using this platform is rescheduling or moving appointments from one date to another. Sometimes clients would call us at the last minute to cancel because something came up, so we have no choice but to move it to a more convenient date. The process is quite complicated, so I hope that they could create a way to simplify things to avoid errors on our end. We raised this issue before, and they said that they are trying to solve it as fast as possible.

What specific problems in your company were solved by this product?

We no longer miss out on appointments because we have already entered all the details via Service Trade. We ensure that all our techs are deployed to their respective locations right on time to avoid making a client feel disappointed or angry. Each fieldworker is assigned a tablet to check out customer profiles, write notes, make follow-ups, and send direct invoices to clients.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

I get the right advice whenever I encounter problems while using the app.

What aspects are problematic or could work better?

Been a long time user and things are going on smoothly for all our company workers.

What specific problems in your company were solved by this product?

Works well with tablets and cellphones.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

No need to worry about losing any essential records because we now store them using Service Trade. One glance at their records, and we can quickly determine what problems they have and how to fix them.

What aspects are problematic or could work better?

This app has made a significant contribution to turning around our customer experience from five to ten. We were able to address their complaints and help ease their frustration.

What specific problems in your company were solved by this product?

Helping other people with their issues is being done calmly and systematically. CSAT scores have improved so much since we started consistently using Service Trade.

Are you a current user of this product?

No