About Company
Pricing of Sherlock
Watson
USD 129
/Month
USD 0
- Up to 1000 Monthly Active Users
- Account-based scoring
- Up to 1000 Monthly Active Users
- Account-based scoring
Mycroft
USD 199
/Month
USD 0
- Up to 25000 Monthly Active Users
- Account-based scoring
- Up to 25000 Monthly Active Users
- Account-based scoring
Sherlock
USD 599
/Month
USD 0
- Up to 10000 Monthly Active Users
- Account-based scoring
- Up to 10000 Monthly Active Users
- Account-based scoring
Key Features of Sherlock
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Sherlock
SMEs
Company Details
- Company Name: Sherlock
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Sherlock Video
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User Reviews 
Write a Review
"Great Tool for User and Account insights for SAAS businesses"
What do you like best?
I like that we can set up scoring profiles very quickly based on existing events and properties for BOTH Accounts and Users. The other awesome addition is that it handles Account and User activation separately.
What do you dislike?
They are adding features quickly based on feedback so when we have any issue usually they solve it in a reasonable time frame.
What problems are you solving with the product? What benefits have you realized?
We have a stack with Appcues / Hubspot and we had issues to identify the different user segments in a consistent way. Now we can set up the profile in Sherlock and all tools using the same profiles and segments.
- Administrator in Computer Software
"Must-have insights for a SaaS business"
What do you like best?
Having an at-a-glance overview of both account and user-based engagement with a smart scoring system (that you can influence), and also having these insights when it comes to activation and product adoption. Also loving their brand new Sherlock stories feature. Also loving the Intercom connection.
What do you dislike?
We still have to set up the alerts part of Sherlock, so it's mostly up to us to get more out of this feature, but it would be great to have some default alerts ready there that you can customize, so it's less work.
They have a Salesforce connection, but as we use Zendesk Sell as CRM, we would obviously to have a connection for our CRM as well.
What problems are you solving with the product? What benefits have you realized?
Keeping track of the activation of our trial accounts and the engagement of our customers.
- Wijnand M
"Innovative way to track user engagement"
What do you like best?
I like how they approach user engagement tracking and how flexible you can get. And I love the direction they are going with Sherlock.
What do you dislike?
They seem to be doing too many things at once, but we have a similar approach ourselves at Survicate and it is starting to pay off.
What problems are you solving with the product? What benefits have you realized?
We use Sherlock to track user engagement and product adaptation on an account level. Scores are associated with Intercom and we automate communication and tasks based on them.
- Kamil R
"Sherlock has helped us better understand our customers"
What do you like best?
The simplification of creating an engagement score across users and accounts has helped our product team communicate user engagement across the company.
What do you dislike?
The event model is too simple to support all our different types of events. Specifically, you can't configure a score based event properties which would be super helpful to build the most accurate score for us.
What problems are you solving with the product? What benefits have you realized?
Tracking user and account engagement. Communicating that engagement throughout our company.
- Michael D
"Sherlock is amazing!"
What do you like best?
Sherlock is a fantastic CRM tool, it is so user-friendly and has a great interface!
What do you dislike?
Sherlock takes a bit to configure and make it look pretty and easy to use
Recommendations to others considering the product:
Just make sure that you have individuals who can dedicate time to set up and configure the platform
What problems are you solving with the product? What benefits have you realized?
Sherlock helps visualize the activity that users are working on within the platform, sometimes it's easy to think that people are engaged but in reality, they may be only doing one thing within a platform
- Nikki S
FAQ's
Sherlock has 3 plans,
- Watson USD 129 /Month
- Mycroft USD 199 /Month
- Sherlock USD 599 /Month
Sherlock provides Online (Ticket) support.
Sherlock is not allowing Free Trial.