Shop-Ware
By Shop-Ware
Onetime(Perpetual License)
Not Available
About Company
Pricing of Shop-Ware
Mobile/Diag
USD 117
/Month
USD 0
- Unlimited Repair Orders (ROs)
- Intelligent Canned jobs
- Past Service Catalogue/IP
- Digital Vehicle Inspections (DVI)
- Realtime RO Share/Chat
- Digital RO Compliance
- Share PDFs
- Photos
- Video
- and Scan Data
- RO Approvals and Past Recommendations
- Realtime RO Parts Status and Alerts
- Inventory Management
- Integrated Parts Ordering
- Financial Reporting
- Live In-App Notifications
- API/3rd Party Integrations
- Technician Reporting
- Digital Workflow Management/Expeditor
- Employee Tracking and Timeclocks
- Customer Texti
Startup
USD 207
/Month
USD 0
- Unlimited Repair Orders (ROs)
- Intelligent Canned jobs
- Past Service Catalogue/IP
- Digital Vehicle Inspections (DVI)
- Realtime RO Share/Chat
- Digital RO Compliance
- Share PDFs
- Photos
- Video
- and Scan Data
- RO Approvals and Past Recommendations
- Realtime RO Parts Status and Alerts
- Inventory Management
- Integrated Parts Ordering
- Financial Reporting
- Live In-App Notifications
- API/3rd Party Integrations
- Technician Reporting
- Digital Workflow Management/Expeditor
- Employee Tracking and Timeclocks
- Customer Texti
Journey
USD 317
/Month
USD 0
- Unlimited Repair Orders (ROs)
- Intelligent Canned jobs
- Past Service Catalogue/IP
- Digital Vehicle Inspections (DVI)
- Realtime RO Share/Chat
- Digital RO Compliance
- Share PDFs
- Photos
- Video
- and Scan Data
- RO Approvals and Past Recommendations
- Realtime RO Parts Status and Alerts
- Inventory Management
- Integrated Parts Ordering
- Financial Reporting
- Live In-App Notifications
- API/3rd Party Integrations
- Technician Reporting
- Digital Workflow Management/Expeditor
- Employee Tracking and Timeclocks
- Customer Texti
Master
USD 427
/Month
USD 0
- Unlimited Repair Orders (ROs)
- Intelligent Canned jobs
- Past Service Catalogue/IP
- Digital Vehicle Inspections (DVI)
- Realtime RO Share/Chat
- Digital RO Compliance
- Share PDFs
- Photos
- Video
- and Scan Data
- RO Approvals and Past Recommendations
- Realtime RO Parts Status and Alerts
- Inventory Management
- Integrated Parts Ordering
- Financial Reporting
- Live In-App Notifications
- API/3rd Party Integrations
- Technician Reporting
- Digital Workflow Management/Expeditor
- Employee Tracking and Timeclocks
- Customer Texti
Key Features of Shop-Ware
- Website Integration
- Customer Tracking
- Service history tracking
- Mobile Responsive
- Third-party Integration
- Sales Tracking
- Multi-Location
- Inventory Management
- Report Generation
- Live Chat
- Contact Management
- Billing and Invoicing
- VIN Lookup
- Voice Operation
- Vehicle Information
Specification
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Shop-Ware
SMEs
Enterprises
Company Details
- Company Name: Shop-Ware
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Shop-Ware Video
Alternative
Shop-Ware Screenshots
User Reviews 
Write a Review
"All in one platform with a great support team."
What do you like best?
The ability to recommend services the customer can approve with a touch of a button on their device. Instant approval that increases productivity.
What do you dislike?
The reporting data is not as user friendly. Requires filtering raw data that is exported to find numbers needed.
Recommendations to others considering the product:
Beyond the features and benefits of Shop-Ware, you need to acquire tablets for each technician and at least one for up front with Service. I recommend using iPads. Get as much detail about data migration prior to making your decision. Having a consultant or a designated administrator on location before and after going live will help keep operations working as smooth as possible. Know your support phone numbers and don't be afraid to call for help. Do not input any canned jobs until after data migration. Have your accountant or book keeper involved in the trial period, the reporting and exporting of data is more time consuming until tables and spreadsheets are created to harness the raw data sought for specific metrics. Watch the training videos, they are very helpful.
What problems are you solving with the product? What benefits have you realized?
Increases transparency with customers which results in immediate sales increase. Increased customer satisfaction.
- Jeff W
"Shop-ware is great!"
What do you like best?
We can create our own op codes and save them - makes custom jobs easier to find.
What do you dislike?
I would like to be able to find more than one job at time. Being able to choose multiple jobs at once then move them at all at once would help with time.
Recommendations to others considering the product:
Make it possible to select more than one service at a time.
What problems are you solving with the product? What benefits have you realized?
Having all the jobs found in once place custom/estimator helps.
- Daniel C
"A great no fuss solution to shop management software"
What do you like best?
Ease of use. The inventory entry system is simple and well thought out. I was worried that transferring my inventory over to the new software.
What do you dislike?
I haven't really found an issue that is a deal-breaker. For the price, I think it's the best product on the market.
Recommendations to others considering the product:
If you are considering switching or adding shop management software I'd say Shopware is a great product to consider. I've found it to be easy for an old-timer like myself to understand and the techs really like some of the features.
What problems are you solving with the product? What benefits have you realized?
Organizational skills. We are a small shop that was using mid-20th-century tech to keep up with parts and customers. Now we are 100% digital. I've really loved being able to keep a closer eye on the inventory and the shop supply usage.
I plan on using the customer database to do a mass mailing later on this year.
- Erik M
"Very user-friendly interface"
What do you like best?
Shop-Ware is very easy to navigate, both as a shop and as a customer. It's also great with building repair/service estimates from scratch or saving menu item services as canned jobs, with ease. Almost every customer that we interact with navigates their way through their own R.O. with ease and typically has nothing but praise for how amazingly well laid out this system is for supplying them with estimates, and pictures/video attachments of concerns. Additionally, our customers also love the ease in which they can approve or decline estimates, ask questions, and set pick up times.
What do you dislike?
There are not too many actual things, if any, that I can say I truly dislike about Shop-Ware.
What problems are you solving with the product? What benefits have you realized?
We have always used Shop-Ware here at our facility, even well before i began working here. If I recall correctly, we were among some of the first repair facilities that made the switch to Shop-Ware when then were introduced to the market.
- J.D. W
"Shop-Ware has been a great addition to our company so far."
What do you like best?
The ability to get approval of the text and email has worked out great. We are able to get a faster approval from the customer, which means we are able to get the work done sooner and do a few more cars per tech.
What do you dislike?
We would love the ability to change labor dollars without having to change the tech hours. The other thing is more than one phone number in the contact screen would be nice and I understand that is something they are also working on. The last thing would be the parts catalog would be nice if all vendors could be on the same screen so you could easily look at all your vendors and compare price and availability.
Recommendations to others considering the product:
Do it! It will change your shop! We have also found that a touchscreen laptop with fold-able screen works best at the front counter.
What problems are you solving with the product? What benefits have you realized?
We have only had the system since the beginning of the year, but the one thing is available tech time and efficiency.
- Joey L
FAQ's
Shop-Ware has 4 plans,
- Mobile/Diag USD 117 /Month
- Startup USD 207 /Month
- Journey USD 317 /Month
- Master USD 427 /Month
Shop-Ware is the Auto Repair Software Used for the below functionalities
Top 5 Shop-Ware features
- Website Integration
- Customer Tracking
- Service history tracking
- Mobile Responsive
- Third-party Integration
Shop-Ware provides Business Hours,Online (Ticket) support.
Shop-Ware is not allowing Free Trial.