Signpost

I just tried cancelling

I just tried cancelling, and I can't just click a button to cancel, I have to schedule an appointment, and then they tried telling me I had to pay for an extra month because I didn't give 30 days notice? 30 days notice, to cancel an online service? Yeah, that's a complete scam. You don't legally have to pay for a month of service you don't want, even if you tell them the day before a billing cycle, and them trying to steal your last $200 before you leave is shady as hell. Stay away from these people.

Started out as an OK service . . . but then . . .

Started out as an OK service, although be careful: they will claim THEY got you a good review, when in fact, the review came from your own customer request. The WORST part of Signpost is that afterpaying them for a one-year contract, they keep billing over and over again. I told them in writing umpteen times I was not renewing, but they ignore it and keep on billing. They are, in hindsight now, a terrible company when it comes to customer service.

Hiring Signpost is like hiring another…

Hiring Signpost is like hiring another employee just to keep in touch with our past customers to ensure each one is still satisfied with our service. What a priceless tool for small business. I can't recommend Signpost enough if you value online reviews! If a client is not completely satisfied, we can circle back and contact them to ensure they know we value their concerns and will strive to improve our service in any way possible. If a client is absolutely pleased with our service, Signpost puts them directly in front of Google and similar platforms with a single click to share their satisfaction with others considering our business. I have to say, Signpost has become a priceless employee at our company and one of our greatest investments! We continually recommend them to our clients who also own small businesses.

This service was a horrible waist of…

This service was a horrible waist of money. They made me prepay for a year thanks I sucked it up even through the pandemic. I canceled with them three weeks before the end of my contracted time. Did there stupid cancelation appointment hoop they require and then was still charged an additional full month. When I called in and inquired they coldly told me that I didn’t give a full 30 day notice and would have to pay for a full additional month. I explained to them that my company is suffering and we are months away from going out of business pleading with them to do the right thing and reverse the charge. They guy on the phone simply said, “it’s our policy, there is nothing that can be done”. This is heartless. Don’t do business with this company, it has no integrity!

"Long Time User"