SmartSurvey
By SmartSurvey
Onetime(Perpetual License)
0 Days
About Company
Pricing of SmartSurvey
Basic
USD 0
USD 0
- 1 user
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
- Customer support (phone
- email and in-app ticket system)
- GDPR compliant
- Survey templates
- 1 user
- Unlimited surveys
- 15 questions per survey
- 100 responses per month
- Customer support (phone
- email and in-app ticket system)
- GDPR compliant
- Survey templates
Professional
USD 0
USD 0
- £30/month Billed £360 annually
- £45/month Billed monthly
- 1 user
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- 1000 responses per month (Unlimited responses billed Yearly)
- Includes features of the Basic plan
- plus
- Access to managed services
- Create surveys in any language
- Text analysis (word clouds)
- Results in real-time
- Multiple tracking links
- Unlimited filter reports
- Pop up surveys (excluding exit intent)
- Standard training
- £30/month Billed £360 annually
- £45/month Billed monthly
- 1 user
Business
USD 0
USD 0
- £60/ month Billed £720 annually
- £70/month Billed monthly
- 1+ users Team Plans
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- Includes features of Pro plan
- plus
- Two-factor authentication
- Access to managed services
- Advanced data export
- Cross tab reporting and exporting
- Custom variables
- Customizable survey themes
- File library
- File upload question type
- Net Promoter Score question type
- Piping
- Scheduled reports sent by email
- Send invitations via email
- Standard training
- Dedicated account man
Enterprise
USD 0
USD 0
- 1+ users Team Plans
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- Includes features of Business plans
- plus
- API access
- Two-factor authentication via SMS
- Access to custom contracts/terms
- Access to custom data processing agreements
- Access to custom development
- Access to custom support SLAs
- Bespoke training programme
- Connect your own mail server
- Create your own password policy
- Custom domain branding (surveys.yourdomain.com)
- Custom SMS sender name
- Access to infosec due diligence process
Student, Academic and Not-for-profit plans
USD 0
USD 0
Key Features of SmartSurvey
- Skip Logic
- Survey Templates
- Support Audio / Images / Video
- Site Intercept Survey
- Question Branching
- Online Survey
- Multiple Question Types
- Embeddable Survey
- Email Distribution
- Data Analysis Tools
- 360 Degree Feedback
- Question Library
- Phone Survey
- Offline Response Collection
- Mobile Survey
- Kiosk Survey
- Custom Survey URLs
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SmartSurvey
SMEs
Enterprises
Company Details
- Company Name: SmartSurvey
- Headquarter: Gloucestershire,
- Website: Visit Website
- Social Media:
Description
SmartSurvey Video
Alternative
SmartSurvey Screenshots
User Reviews 
Write a Review
Thoroughly impressed with Smart Survey and Nathan
As an independent researcher (new venture), I was initially quite sceptical; after looking into a number of software options. I used the basic plan which is free (for life as it’s advertised; hence my scepticism). However, after using Smart Survey for a month, I have been thoroughly impressed and it certainly added the essential value. The ease of use and metrics; even on the basic plan, are very impressive. What impressed me most, was the support, with respect to timely and helpful responses. Then, I experienced a challenge related to the basic plan which requires an upgrade to resolve. The support person (Nathan), was helpful but delivered the message that indeed I needed to upgrade in order to resolve my issue, which is perfectly reasonable. What impacted on me the most, was that not only did he take the time to explain and suggest solutions, but he also put no pressure at all on me to upgrade. He then called back a few minutes later (under no obligation) and gave me a solution in order to avoid the issue in the future. Based on this, I plan to upgrade due to the service and product. I can’t recommend Smart Survey highly enough. If my review seems too complimentary and you have doubts about the validly; you’re welcome to lol me up and see that I am not affiliated to SS in anyways and neither am I benefiting from submitting this for any reason other than to give credit where it is due. Well done Nathan! Grant Kauffman
- Grant Kauffman
Great service from SmartSurvey
Great service from SmartSurvey! We recently purchased a business license and are extremely happy with the product. We found the company representative very easy to work with and they couldn't have been more helpful and efficient in transferring our trial licenses over and making sure we had seamless use of our already created surveys.
- Katie Falle
Great service!
Great service!Worked with Sam from Smart Survey to get a survey 100 responses. A few of them were iffy but Same quickly came to the rescue and gave us a few extra responses so that the survey was accurate. The process was super easy, stress free and Sam did a great job supporting us and taking us through the process. Price is perfectly reasonable for this kind of job so really recommend this platform to get a survey done and dusted in less than 24 hours, with 100 responses (or more)!Will definitely use this service again in the future.
- Nicholas Castrioty
Easy to use, excellent customer support
Governors at our primary school used SmartSurvey's Professional plan to design and run a staff wellbeing survey. We received a small discount because we're not for profit.The survey worked very well and the excellent UK-based support team were quick to resolve a problem which was entirely of our own making. Would thoroughly recommend.
- Tracey Harrison
Be careful before you upgrade to a paid plan
We upgraded to the business plan because we were led to believe from the product literature that the software could support a particular question piping use case that we needed. Having paid for the upgrade, it became apparent that the functionality did not deliver quite what we were looking. We immediately cancelled and requested a refund, and got the following response:"We wouldn't be able to issue a refund for the subscription as the upgrade cost covers access to the whole Business plan, which has been utilised since the upgrade date."It is certainly true that we used the Business plan internally for a couple of days to assess the functionality, but it seems a bit mean-spirited to argue that this is us taking advantage of the business plan features. I would advise anyone to think very carefully before upgrading, as if the software does not deliver what you expected, you won't get a refund.
- Andrew Hone
FAQ's
SmartSurvey has 5 plans,
- Basic USD 0
- Professional USD 0
- Business USD 0
- Enterprise USD 0
- Student, Academic and Not-for-profit plans USD 0
SmartSurvey is the Survey/ User Feedback Software Used for the below functionalities
Top 5 SmartSurvey features
- Skip Logic
- Survey Templates
- Support Audio / Images / Video
- Site Intercept Survey
- Question Branching
SmartSurvey provides Phone,Business Hours,Online (Ticket) support.
SmartSurvey is not allowing Free Trial.