SolarWinds Service Desk
By SolarWinds Service Desk
Onetime(Perpetual License)
0 Days
About Company
Pricing of SolarWinds Service Desk
Team
USD 19
/User/Month
USD
- Unlimited Requestors
- Incident Management
- Service Portal
- Knowledge Base
- Support offered via email with Service Desk product experts or full community access to source answers from your peers.
- Unlimited Requestors
- Incident Management
- Service Portal
- Knowledge Base
- Support offered via email with Service Desk product experts or full community access to source answers from your peers.
Business
USD 39
/User/Month
USD
- Includes features of Team plan
- plus
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real-time
- 24/7 live chat support with Service Desk product experts
- plus email support and community access
- Includes features of Team plan
- plus
- Service Catalog
- Change Management
- Service Level Agreement (SLA)
- Groups
- Custom Roles
- Internationalization
- Real-time
- 24/7 live chat support with Service Desk product experts
- plus email support and community acces
Professional
USD 69
/User/Month
USD
- Includes features of Business plan
- plus
- Custom Fields and Forms
- Advanced Automations
- Network Discovery
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Full support from the Service Desk customer success and support team
- including email
- chat
- and phone
- Includes features of Business plan
- plus
- Custom Fields and Forms
- Advanced Automations
- Network Discovery
- Contract Management
- License Compliance
- Scheduled Reports
- API Access
- Full support from the Service Desk customer success a
Key Features of SolarWinds Service Desk
Specification
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses SolarWinds Service Desk
SMEs
Enterprises
Company Details
- Company Name: SolarWinds Service Desk
- Headquarter: Cary,
- Website: Visit Website
- Social Media:
Description
SolarWinds Service Desk Video
Alternative
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
SolarWinds Service Desk Screenshots
User Reviews 
Write a Review
"A user of Solar Winds Samanage Service Desk"
What do you like best?
Ease of use and visibility. When setup to service your clients, it's a very easy to use ticketing system. Setup in almost a spreadsheet like view, tickets are easy to work with.
What do you dislike?
Some of the reporting needs to be easier.
Recommendations to others considering the product:
Great product for incident management. Easy to use and lots of reporting options including bar graph and pie charts.
What problems are you solving with the product? What benefits have you realized?
Ticket tracking as well as areas of more need. Being able to build reports designed to automate operations and solve problems globally.
- Michael B
"Easy to use Service Desk for IT Teams"
What do you like best?
Plenty of information available at my fingertips.
What do you dislike?
There can be inaccuracies due to the agent reporting old software
What problems are you solving with the product? What benefits have you realized?
Proper incident management. Benefits being better asset management.
- Adrian T
"The Best so far."
What do you like best?
Real-time, User Friendly. The social media vibe using the comment section and notification for communication makes it a lot easier to communicate and document the case.
What do you dislike?
Auto Refresh, it will help a lot. we are using 3rd party for the autorefresh. Yes, there's a notification that there's a new ticket but we still have to refresh in order to see it.
Recommendations to others considering the product:
Explore, There's a lot of features the system has to offer. No downtime so far and the support is fast and reliable.
What problems are you solving with the product? What benefits have you realized?
We are resolving pretty much everything, from HR to Legal and especially IT. A centralized solution provides us faster and more liquid collaboration and resolution for every issue the company needs.
- Christian D
"Great Product, needs to branch out more"
What do you like best?
Service Desk has a service catalog that is so simple to setup, yet extremely effective. They also have one of the most responsive customer support teams I have been around. I have thrown a variety of questions at them and they have always answered me within minutes, regardless of the nature of question. They have been transparent and honest about their product and that has been super helpful in guiding my users to solutions
What do you dislike?
The reporting function in Service Desk needs a good deal of rework, to include more reports. Another thought to consider is a BI function built into Service Desk or to create your own reports in a BI tool like Crystal Reports or Power BI. I firmly believe that this is something that can definitely be achieved by SolarWinds.
Recommendations to others considering the product:
Make sure you are aware of the reporting limitations.
What problems are you solving with the product? What benefits have you realized?
One of the problems we are solving with service desk is knowledge base lacking. Our IT team is spread across nine states, so Service Desk's Knowledge base has been so helpful with helping us get information to everyone in a clear and concise manner.
- Jada M
"SolarWinds Service Desk Initial Review"
What do you like best?
Easy to use interface. Quickly presents relevant information in a customizable fashion.
What do you dislike?
The menu system, going between the "setup" menu for global settings and other areas of the servicedesk are a bit confusing to me.
What problems are you solving with the product? What benefits have you realized?
A standardized change management system is something we never had in the company. We are communicating better and accomplishing more in less time.
- Matthew P
FAQ's
SolarWinds Service Desk has 3 plans,
- Team USD 19 /User/Month
- Business USD 39 /User/Month
- Professional USD 69 /User/Month
SolarWinds Service Desk provides Phone,Online (Ticket),Business Hours support.
SolarWinds Service Desk is not allowing Free Trial.