Splashtop Remote Support

PROS & CONS

What are the best aspects of this product?

It allows me to login to my personal computer even if I'm away. We also use this in our office, and as an IT support, it's super useful for me because it allows me to see what's going on in various computers and troubleshoot it without having to go to their work area and use their computers. I can do it by just accessing theirs from my computer.

What aspects are problematic or could work better?

It would be better if they improve the monitor viewing, especially when switching the views. The current way to view monitors isn't that optimized because I find the fonts too small.

What specific problems in your company were solved by this product?

It helps a lot when working from home.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I love Splashtop. Easy to install, easy to configure, easy to navigate. It's an affordable and all-around solution for remote tech support!

What aspects are problematic or could work better?

So far, I only have a good experience with Splashtop!

What specific problems in your company were solved by this product?

It helps me control my servers even if I'm working remotely. I believe this is a super useful app, especially for small companies.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Deployment is super easy! Our clients no longer have to worry about getting tech support regardless of their location.

What aspects are problematic or could work better?

It doesn't automatically update the computer names in the system when the name is changed by its users.

What specific problems in your company were solved by this product?

We mainly use it to provide support to clients who are working from home. It's a time- and energy-saving way to troubleshoot computer issues.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

This app works well even if your connection isn't that fast or stable. It's a remarkably cost-efficient app and definitely worth your company's money. They also have a great tech support team!

What aspects are problematic or could work better?

I'm currently experience issues with our newly installed machines and with the switching of users, but it's currently being resolved by their amazing team.

What specific problems in your company were solved by this product?

I provide tech installation and support throughout different States without leaving my office.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Splashtop is an affordable and cost-effective software that beats all of its competitors with all its amazing features. Its advantages include its user-friendly interface, intuitiveness, and collaboration features!

What aspects are problematic or could work better?

I wish there's an option where the user can only share a certain window and not the whole screen when screen sharing.

What specific problems in your company were solved by this product?

It makes our job easier by centralizing it into a single platform.

Are you a current user of this product?

Yes