Sprinklr

PROS & CONS

What are the best aspects of this product?

One of the main advantages of using Sprinklr is it gives us bigger visibility of all the social media platforms that we handle to promote our business. Using a single platform allows us to multitask and view updates faster than logging in to each platform individually. With this kind of technology, we are confident that we can produce better products and effectively communicate with clients from all over the world. I am happy and grateful that Sprinklr allowed us to expand our business and provide excellent service through the power of social media marketing.

What aspects are problematic or could work better?

We often use Sprinklr in our desktops and laptops; however, we would like to encourage some of our employees to work off-site to improve their productivity. It would be nice to access Sprinklr through their cellphones without going through some severe issues besides latency. Allowing us to work anywhere can bring some positive changes to our company because we would now have the capability to provide solutions 24/7.

What specific problems in your company were solved by this product?

Sprinklr is very useful in helping us identify and resolve a multitude of issues we are not aware of. Aside from the customer hotline that we maintain, we also have email and chat support. But I guess that these channels are not enough to serve our clients. I realized that more than fifty percent of our clients would instead vent out their concerns on social media rather than call us. So we decided to make use of Sprinklr to improve the way we communicate with our clients and collaborate with our team members as well.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

For the first few years, we were not active in social media because we prefer to market our products traditionally. However, since the market has become more competitive, we decided to give Sprinklr a try and see how it works. I am so happy with the positive results and feedback that we are getting based on the articles and videos we upload. I can always make my reports to help gauge our performance.

What aspects are problematic or could work better?

There is nothing much that I do not like about Sprinklr except for some challenges in determining the right audience for my product posts. But in totality, I appreciate using this product because it helps me promote stuff on social media sites, which helps boost our sales.

What specific problems in your company were solved by this product?

Very useful in boosting our marketing content on time and all the time. Posting content is vital to remain visible in the market. It helps us filter our content, respond to clients, and read more relevant feedback from current clients. Sprinklr helps us enhance our brand and also improve our customer service delivery to all of our clients.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

My team finds it easier to handle our Facebook and Instagram accounts with the help of Sprinklr. It allows them to carefully choose their content good for one month and create a specific posting schedule, and Sprinklr will automatically do all the work. It is also an effective platform if you aim to attract and engage with more clients to use your brand. This product is capable of doing Geo-analytic work that can determine if a person is searching or using our brand, making it easier to promote our products and services.

What aspects are problematic or could work better?

Targeting a specific type of audience for our brand can sometimes be challenging, especially if the location has poor demographics. The good thing is that the employees from Sprinklr are trained to help us handle these concerns by providing us with other suggestions.

What specific problems in your company were solved by this product?

Sprinklr allows us to streamline our existing work process. We do not need to spend hours monitoring all our Social Media platforms by posting content manually and replying to each comment one by one. We can also easily measure our performance by generating a complete report that tells us how our clients react to our posts.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

We were searching for a tool that could help us automate some of our current tasks, so we decided to see how Sprinklr works and what it can bring on the table. It allows us to customize each of our social media accounts to ensure that we are comfortable every time we are logged to check how things are doing. Through Sprinklr, we were able to develop a better way of communicating with our peers and clients to provide world-class solutions to our products and services.

What aspects are problematic or could work better?

It’s quite complex to learn everything that I need to know about Sprinklr. Sometimes I encounter issues when uploading videos as compared to the regular blogs. I must learn more so I can troubleshoot any problem on my end.

What specific problems in your company were solved by this product?

Sprinklr is an ideal tool to use if you wanted to get more feedback from clients. They can comment under your content post or come up with surveys just to hear what they have to say. It allows me to run multiple campaigns and ads across FB, IG, and YouTube. Now I’m starting to post via Twitter, and I appreciate the way our clients provide their thoughts on our products and services.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

I am always looking forward to using Sprinklr because I love seeing people's reactions to the content that we upload. It allows us to make specific changes or improvements to our material. I also love working with their support team because they have always been extra helpful whenever I need help dealing with some problems.

What aspects are problematic or could work better?

I wish they could upload more tutorial videos, so I won't keep calling to ask for assistance. Some parts of the platform are kind of challenging to figure out, and that is my main challenge.

What specific problems in your company were solved by this product?

It allows me to do many things to boost our brand without costing us too much money. We do our tasks more efficiently because Sprinklr caters not just to content management but also paid ads, helps us with our market research, and promotes audience engagement. I like that we can see real customer issues and be able to do something about it.

Are you a current user of this product?

No