About Company

Sugester is a powerful and efficient helpdesk software for your business that can help you cut down on helpdesk costs. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place.

Pricing of Sugester

Free Forever

USD 0

USD 0

  • 3 users
  • Send 100 emails per month
  • 3 users
  • Send 100 emails per month

Pro

USD 9

/User/Month

USD 0

  • Users : 5
  • Monthly email send limits : 1000 / agent
  • Limit of clients /email lists : 1000
  • Email boxes : 10
  • Unlimited Own SMTP
  • Projects : 30
  • Live chats : 1
  • Live chat conversations limits : 5000
  • Tasks / month : 10000
  • Space (GB) : 5 / agent
  • Users : 5
  • Monthly email send limits : 1000 / agent
  • Limit of clients /email lists : 1000
  • Email boxes : 10
  • Unlimited Own SMTP
  • Projects : 30
  • Live chats : 1
  • Live chat conversations limits : 5000
  • Tasks / month : 10000
  • Space (GB) : 5 / agent

Max

USD 19

/User/Month

USD 0

  • Users : Unlimited
  • Monthly email send limits : 5000 / agent
  • Limit of clients /email lists : 20000
  • Email boxes : 30
  • Includes features of Pro plan
  • plus
  • Unlimited Projects
  • Live chats : 5
  • Live chat conversations limits : 10000
  • Tasks / month : 30000
  • Space (GB) : 10 / agent
  • Macros : 5
  • Unlimited Custom roles configuration
  • Unlimited Documents templates
  • Users : Unlimited
  • Monthly email send limits : 5000 / agent
  • Limit of clients /email lists : 20000
  • Email boxes : 30
  • Includes features of Pro plan
  • plus
  • Unl

Enterprise

USD 39

/User/Month

USD 0

  • Includes features of Max plan
  • plus
  • Monthly email send limits : 10000 /agent
  • Limit of clients /email lists : 100000
  • Unlimited Email boxes
  • Unlimited Own SMTP
  • Unlimited Projects
  • Unlimited Live chats
  • Unlimited Live chat conversations limits
  • Unlimited Tasks / month
  • Space (GB) : 30 / agent
  • Customization for customer needs : 1 / agent
  • Macros : 50
  • Unlimited Custom roles configuration
  • Unlimited Documents templates
  • Includes features of Max plan
  • plus
  • Monthly email send limits : 10000 /agent
  • Limit of clie

Key Features of Sugester

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

Help Desk Software, Help Desk Software For Free

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Sugester

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Sugester
  • Headquarter: Warsaw, Warsaw Poland
  • Website: Visit Website
  • Social Media:

Description

Sugester Video

Sugester Screenshots

User Reviews Review Write a Review

quote
"Good CRM Organization and Tracker Tool"

What do you like best?

I really like how Sugester CRM keeps track of all of my data from all over the place (email, phone call, message... for me. I can keep track of all of my clients (and add their info on the Client tab and from there created needed tasks. I can also see a snapshot of all tasks and their progress so I don't lose anything. Sugester also sends me reminders about tasks. Sugester also helps build profiles around my clients so that I can better serve them and help them out. There is so much more that Sugester does, and my company has only just started using its tools and I can already see how impactful it will be.

What do you dislike?

I have recently started using Sugester CRM, so I don't really have any major dislikes yet.

Recommendations to others considering the product

Test out the free trial first and see which products are needed. The plans can get a bit pricey the more products added. Monthly plan for medium size business is $29+$3 for each additional product used.

What business problems are you solving with the product? What benefits have you realized?

Sugester CRM is being utilized in order to keep track of customers, and be able to start building profiles around them so that we can more efficiently communicate to each individual based on their needs.

Reviewed at 19/06/2016
Source: g2crowd.com

FAQ's

Sugester has 4 plans,

  • Free Forever USD 0
  • Pro USD 9 /User/Month
  • Max USD 19 /User/Month
  • Enterprise USD 39 /User/Month

Sugester is the Help Desk Software Used for the below functionalities

Top 5 Sugester features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

Sugester provides Phone,Business Hours,Online (Ticket) support.

Sugester is not allowing Free Trial.