About Company
Pricing of SupportBee
Startup
USD 15
/User/Month
USD 13
/User/Month
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- Two Factor Authentication
- API Access
- In Depth Reports
- Audit Trail
- Teams: 1
- Knowledge Base Software: 1 Site
- Basic Integrations
- Friendly Customer Service
- Unlimited Email Inboxes/Tickets
- Customer Management
- Snippets
- Filters
- Customer Satisfaction Ratings
- Two Factor Authentication
- API Access
- In Depth Reports
- Audit Trail
- Teams: 1
- Knowledge Base Software: 1 Site
- Basic Integrations
- Friendly Customer Servic
Enterprise
USD 20
/User/Month
USD 17
/User/Month
- Includes features of Startup plan
- plus
- Teams: 3
- Knowledge Base Software: 3 Sites
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
- Includes features of Startup plan
- plus
- Teams: 3
- Knowledge Base Software: 3 Sites
- Enterprise Integrations
- Business Hours
- Customer Portal Software
- Portal Access for Customer Groups
Key Features of SupportBee
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SupportBee
SMEs
Enterprises
Company Details
- Company Name: SupportBee
- Headquarter: United States,
- Website: Visit Website
- Social Media:
Description
SupportBee Video
Alternative
SupportBee Screenshots
User Reviews 
Write a Review
"Nice help desk - easy to start and use, but with simple functionality. "
What do you like best?
integration with Pipedrive and simplicity of administration. labels ar usersul for those who hav lots of products, like our company. web-forms also turns to be needed
What do you dislike?
no live chat to install, I'd also prefered to have API to launch bots for customer support
Recommendations to others considering the product
If you don't need lot's of functions - it's quite satisfying
What business problems are you solving with the product? What benefits have you realized?
We use for customer support in our SaaS products.
"Supportbee an Effective Email Ticketing System for Customer Support"
What do you like best?
It is simple yet effective software.Easy to use and understand. Managing emails with single inbox is a major advantage.
What do you dislike?
Free version of this software is with more limitations.one such limitation is there are no teams.
What business problems are you solving with the product? What benefits have you realized?
Supportbee is a email ticketing software for better customer support.one great advantage is email addresses can be customized with company name even for free version of this software
"HelpDesk"
What do you like best?
It is a beat helpdesk solution for small businesses.
Its interface is userfriendly and easy to understand.
Pricing model do not depends upon no of agents it depends on volume of tickets.
What do you dislike?
It is not mobile friendly
Lenghty coverstions get scrammbled sometimes
What business problems are you solving with the product? What benefits have you realized?
Pricing model of supportbee helps me a lot in maintaining the bussiness.
FAQ's
SupportBee has 2 plans,
- Startup USD 15 /User/Month
- Enterprise USD 20 /User/Month
SupportBee is the Help Desk Software Used for the below functionalities
Top 5 SupportBee features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
SupportBee provides Online (Ticket) support.
SupportBee is not allowing Free Trial.