About Company
Pricing of Supportbench
Business
USD 40
/Month
USD 32
/Month
- Ticket Management
- Email Management
- Chat
- Knowledge Base
- CSAT
- CES
- and NPS
- Website Widget
- Mobile App
- Workflow Automation
- Customer Health Scoring
- 24/7 Support
- KPI Scorecards
- Calendaring
- REST API
- Ticket Management
- Email Management
- Chat
- Knowledge Base
- CSAT
- CES
- and NPS
- Website Widget
- Mobile App
- Workflow Automation
- Customer Health Scoring
- 24/7 Support
- KPI Scorecards
- Calendaring
- REST API
Enterprise
USD 0
USD 0
- Includes features of Business plan
- plus
- Custom Roles Permissions
- Customer Roles
- BI Micro-Service for PowerBI and Tableau
- Single Sign-On (SSO)
- Live Onboarding Training
- Dedicated Success Manager
- Includes features of Business plan
- plus
- Custom Roles Permissions
- Customer Roles
- BI Micro-Service for PowerBI and Tableau
- Single Sign-On (SSO)
- Live Onboarding Training
- Dedicated Success Manager
Key Features of Supportbench
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Supportbench
SMEs
Enterprises
Company Details
- Company Name: Supportbench
- Headquarter: Vancouver, British Columbia Canada
- Website: Visit Website
- Social Media:
Description
Supportbench Video
Alternative
Supportbench Screenshots
User Reviews 
Write a Review
"Supportbench is the easy way to follow-up your customers."
What do you like best?
Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights.
What do you dislike?
Requires time to learn some of its complex tools but after that you get an amazing customer service tool.
Recommendations to others considering the product
Its an amazing way to engage your customers in user forums and acquire insight on your product and services.
What business problems are you solving with the product? What benefits have you realized?
getting customer insight, CRM.
"Supportbench is the easy way to follow-up your customers."
What do you like best?
Offers a great analytic tool where you get your customer requests and insights analyzed to fit best for action. affordable, its customer friendly in that its designed in way that makes customers comfortable while sharing their experiences, creates customized surveys that deliver just the right customer insights.
What do you dislike?
Requires time to learn some of its complex tools but after that you get an amazing customer service tool.
Recommendations to others considering the product:
Its an amazing way to engage your customers in user forums and acquire insight on your product and services.
What problems are you solving with the product? What benefits have you realized?
getting customer insight, CRM.
- Ken N
FAQ's
Supportbench has 2 plans,
- Business USD 40 /Month
- Enterprise USD 0
Supportbench is the Help Desk Software Used for the below functionalities
Top 5 Supportbench features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Supportbench provides Business Hours,Online (Ticket) support.
Supportbench is not allowing Free Trial.