Talkwalker

PROS & CONS

What are the best aspects of this product?

Dependable for listening and tracking different use situations. It is very adaptable according to situations, and it is backed with reliable support staff. There’s also trusty customer support personnel who assists me properly. They help me deliver big results, especially that they deeply know my market competition.

What aspects are problematic or could work better?

I cannot find any issue with the platform, as well as the services that I receive. I experience great satisfaction with the product.

What specific problems in your company were solved by this product?

Truly helpful in giving me an edge over the competition. It assists me in terms of marketing research, gathering insights, as well as for determining trends among other purposes.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Outstanding and robust platform when it comes to crisis management because it makes tracking problems a lot easier and more efficient. Social listening has become a breeze for us too since we don’t need to use the traditional and manual methods anymore. Our clients are satisfied as well since the platform also helps us deliver new projects to them.

What aspects are problematic or could work better?

The platform is too costly. Although, we manage to cover its cost from our profit. We haven’t found some other significant concerns.

What specific problems in your company were solved by this product?

A great solution for us in coming up with an intuitive process for crisis management, which is helpful as time and cash saver for our clients. It also lets us help in tracking the market for our clients, which allows us to monitor conversations and issues.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

It has powerful tracking features. Also, the reports conveniently sit on its main interface.

What aspects are problematic or could work better?

The platform works great as a whole. But it has some problems when tracking content in the Arabic language.

What specific problems in your company were solved by this product?

A wonderful solution for report visualization and area monitoring. Trusty for client crisis management too.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

Helpful for gathering information such as mentions. It has cool add-ons such as the IA as well.

What aspects are problematic or could work better?

Tweaking expressions in huge bulks of mentions is quite difficult. You need to use some rules that are somehow inconvenient.

What specific problems in your company were solved by this product?

Stellar solution for sorting out branding issues. It surely helps in keeping our clients satisfied.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Easy to personalize depending on our use; thus, we trust this in data gathering for reports as well as for social tracking tasks. Its accuracy is also remarkable for computing social expressions. That is why we depend on this for generating reports, as well as it lets us create reports on emails.

What aspects are problematic or could work better?

Difficult to learn and understand; although, it comes with sufficient training services. It does a bad job when it comes to labeling expressions and data mining. We notice glaring inconsistency with the data too, since what we see on the dashboard sometimes differs from what is reflected on downloaded files.

What specific problems in your company were solved by this product?

A suitable solution for information gathering, especially that it is so convenient to use, easy to personalize, packed with helpful features and is highly accurate. This is helpful for various purposes such as tracking, dissemination, printing, as well as for visualizing reports among others. All can carry different types of data and are easy to complete and share especially that the platform can export files in various formats. Integrating such files to other platforms is also a breeze.

Are you a current user of this product?

No