Teamwork Desk

PROS & CONS

What are the best aspects of this product?

An upfront tool that helps us manage all helpdesk tickets. Our agents can also reply to customer queries at lightning speed because the platform unifies all inbox we have into one interface. Intuitive when it comes to spreading out tickets among our support staff. Now, our customers observe how quickly we respond to their concerns.

What aspects are problematic or could work better?

It seems that this platform has no disadvantages. I only observe great things from it.

What specific problems in your company were solved by this product?

This is a fitting solution for helping our team to work cohesively together. It is a reliable platform that pushes us towards providing personal and prompt responses too. And our clients love how we deliver helpdesk services.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Automated features, seamless to browse, and it boasts a cool but simple layout. Also, its ability to bring all queries from various inboxes is impressive for our helpdesk system. This makes it easier for us to gather customer consumers from different feeds, as well as properly sort them out for us to process.

What aspects are problematic or could work better?

We’ve faced not a single problem with the tool. It is largely helping our company by making our helpdesk more efficient.

What specific problems in your company were solved by this product?

This has efficiently scaled our helpdesk management a lot. We thank its fantastic automation for wonderfully leveling up our customer service.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

A neat and fabulous tool that makes the processes of handling tickets easier, especially that it efficiently unites different communication channels through an email platform. It’s a great time saver too since it lets us easily divide tickets among our team members. Also, it generates convenient reports that help in tracking our performance. In addition, the tool conveniently integrates into our system infrastructure because of its compatibility with a huge number of various software programs.

What aspects are problematic or could work better?

I have no problems with this neat helpdesk tool. This has revolutionized our system a lot.

What specific problems in your company were solved by this product?

Excellent solution for optimizing our helpdesk support management. It makes our operations feel like a better experience too. As a result, our customer satisfaction rates have rocketed up tremendously.

Are you a current user of this product?

No

PROS & CONS

What are the best aspects of this product?

A convenient tool that allows us to handle tickets in one common platform, and has a proficient solution searching feature that easily satisfies any client who needs support. It delivers all tickets from a different channel and then lets us efficiently distribute tickets for faster response processes. Also, we find the customer dashboard very handy, since it helps clients solve their problem without staff support. Our team has seen a huge improvement in terms of productivity through this tool.

What aspects are problematic or could work better?

We are happy with how the Teamwork Desk is helping our company. We can’t even find any problem with its appearance, features and performance.

What specific problems in your company were solved by this product?

We trust this tool for boosting our communication lines with customers. Thus, we can put extra attention on satisfying clients, which is essential for giving them a great user experience.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Managing tickets is now better for us because of this efficient and adaptable platform. First, it gathers client queries from different inboxes or channels. Then, it automatically turns client emails into helpdesk tickets, and finally, it accurately spreads out tickets to proper support staff. This helps us give proper attention to each ticket, so we would know which to prioritize. This increases our response time significantly.

What aspects are problematic or could work better?

For now, I have no bad experiences when using the platform. It is a complete tool that has useful features, and help improve our helpdesk system processes.

What specific problems in your company were solved by this product?

Enables us to give more focus to each ticket, and give the best solutions and responses to each of our clients. And this is how it lets us enjoy big customer satisfaction today.

Are you a current user of this product?

Yes