About Company
Pricing of Telax
Telax
USD 0
USD 0
- Call recording
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-time Chat
- Call recording
- Escalation Management
- Inbound Call Center
- Outbound Call Center
- Progressive Dialer
- Queue Management
- Real-time Chat
Key Features of Telax
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Telax
SMEs
Enterprises
Company Details
- Company Name: Telax
- Headquarter: Ontario, California United States
- Website: Visit Website
- Social Media:
Description
Telax Video
Alternative
RingCentral MVP
The intelligentconnectedcomplete cloud communications platform
Freshdesk Contact Center (Formerly Freshcaller)
By Freshdesk Contact Center (Formerly Freshcaller)
Telax Screenshots
User Reviews 
Write a Review
"Great solution for those looking to introduce a contact center to their company"
What do you like best?
- Easy to use intuitive interface
- Granular real-time manipulation of the queues
- Quick to onboard new staff
- Great pricing model, especially for 24 hour/shift operations
What do you dislike?
- Could have more self service options for setting up new queues and IVRs
Recommendations to others considering the product
Good product for smaller businesses who are currently not using a contact center platform. Very easy to learn for both administrators and agents. Pricing model is very compelling for 24 hour operations with shift workers. Missing some features of more expensive contact center solutions.
What business problems are you solving with the product? What benefits have you realized?
Contact center for technical support and customer care. Properly queueing of calls and reporting. We saw a significant improvement to customer service and responsiveness. Able to identify areas of improvement in terms of coverage.
"Great Canadian Partner"
What do you like best?
What I like best about Telax is the level of support from all the staff when needed.
What do you dislike?
Disconnect sometimes between the Telco and the software.
What business problems are you solving with the product? What benefits have you realized?
Telax is the reason we are able to be a "virtual" company and the reason we have a low turn over in staffing.
"Timely feedback most of the time"
What do you like best?
I like the reporting portion of Telax the best. holding our CSS's accountable by using the data provided
What do you dislike?
Return email in regard to problems sometimes take a day to get a response. then sometimes, it takes weeks before I hear about the solution or sometimes I don't and have to follow up to see progress
What business problems are you solving with the product? What benefits have you realized?
Any time we need a report added, Telax is able to get the info to the correct team in order to get it generalted
"Vice President, Client Services - CI Investments Inc."
What do you like best?
Very responsive to our buisness needs and dont feel like we are one of several partnerships. Attention to our uniqiue needs is top priority.
What do you dislike?
Nothing - works as we need. Whenver new requiremnts are necessarity they are responsive
What business problems are you solving with the product? What benefits have you realized?
ability to servcie our clients with effective / efficent technology and a very attraictive price for the technology and servcie provided.
"Best decision made for communication needs"
What do you like best?
The downtime has basically been nonexistent during our time with this vendor for 7 years. There is something special to be said when I have dealt with the same person since I originally choose this company in 2011.
What do you dislike?
We have not had a request or change that has not been accommodated quickly, and completely.
Recommendations to others considering the product
Do it, You can always pay more for less, but why would you want to. The only vendor I actually look forward to having conversations with because they are always positive.
What business problems are you solving with the product? What benefits have you realized?
The mobility required by today calls centers, and the flexibility to communicate in various forms.
FAQ's
Telax has 1 plans,
- Telax USD 0
Telax is the Call Center Software Used for the below functionalities
Top 5 Telax features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Telax provides Phone,Business Hours,Online (Ticket) support.
Telax is not allowing Free Trial.