Telnyx

• Company Name: Telnyx
• Headquarter: Chicago, Illinois United States
• Website: Visit Website
• Social Media:

SCAMMERS!!

I made a recharge (the first and only one), and bought a number. Minutes later my account was suspended for "violating" their terms and conditions and "ABUSING" their "one time password system". When it is totally false. I only received 2-3 SMS, that's not "abuse" for all!!. Now they want to keep my money. EDIT: They only returned $1.87. They kept the rest. It's literally like download a game and being banned out before playing it, and not wanting to give you your money back. Be careful!!!

AL

- Alejandro

Reviewed at 12/12/2021

Source: trustpilot.com

An exercise in frustration

I went with Telnyx because they're marginally cheaper than twilio, but I regret that decision.- They basically harassed me for a while, including 2am phone calls even after I asked them to stop phoning me. I assume the 2am call was because they don't understand timezones.- The web portal is mostly fine, but basic things like seeing a list of recent calls need you to download a report.- The documentation is poor. It's hard to fine things and even then it's incomplete.- I've had to contact support for basic things like payment receipts.- I have a SIM card which basically doesn't work. Support have sent me links to the documentation which says useless things such as "leave settings unchanged" (maybe document what the settings should be?!) but have since stopped replying to me.

MC

- Malcolm Christie

Reviewed at 21/10/2021

Source: trustpilot.com

10* Customer Service Review

This is a revised review for Telnyx after speaking to Mark Morse, Head of Customer Success at Telnyx.As per my discussions with Mark, a number of issues were highlighted and brought to light, which were taken on board and are being addressed and implemented by Telnyx.Telnyx have agreed to provide additional customer service training to their support staff, ensuring every customer receives the best of breed customer service Telnyx can provide, regardless to how big or small the matter may be.I would give Telnyx & Mark a 10* review for not hiding behind emails or chat clients. Mark went above and beyond the call of duty and arranged a Zoom call which helped resolve all the issues.I will be working with this company for many years and will definitely recommend Telnyx as they have surpassed any customer care standards.These are the customer care standards every company in the world must implement.Well done Mark and thank you!Amer (CEO)

AM

- Amer

Reviewed at 22/09/2021

Source: trustpilot.com

This is a Monkey business, definitely not a professional company.

This is a Monkey business, they do not notify you when your account needs topping up, but they delete all your direct dial numbers you purchased from them. I have a number of 2FA setup on my numbers, and now I can not access them because this Monkey business never bothered to notify me. They claim to have 24x7 support available, but no one every response. The call quality of the service they promise is extremely poor on top of it all.Stay clear of this business if you are looking for a professional company because this is not a professional company.I would love to leave a screenshot of my account, but unfortunately I can't on here.Think twice if you are looking to use their service for your professional business.If you want a better SIP provider use SignalWire their DID's cost is very cheap like under $1.

AM

- Amer

Reviewed at 06/09/2021

Source: trustpilot.com

The team is always very helpful

The team is always very helpful

BK

- Bobbie Kish

Reviewed at 10/05/2021

Source: trustpilot.com

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