Time Doctor

• Billing and Invoicing
• Timesheet Management
• Overtime Calculation
• Offline Time Tracking
• Multiple Billing Rates
• Mobile Time Tracking
• Billable & Non-billable Hours
• Automatic Time Capture
• Employee Database
• Leave Tracking (Vacation)

• Company Name: Time Doctor
• Headquarter: Las Vegas, California United States
• Website: Visit Website
• Social Media:

Time Doctor over charging and bad service

I am somewhat disappointed with the service. It is very difficult to backup old users and then remove them from Time Doctor. Technical support is not very good. This seems to be a deliberate policy so that you accumulate more and more users and end up paying more money to Time Doctor! Other companies have much better systems in place so that you know how much you will be charged. To try and stop payments you have to email them.

SA

- Sanwar Ali

Reviewed at 23/01/2022

Source: trustpilot.com

I am a TD users for many years....and…

I am a TD users for many years....and moved from TD 1 to TD 2 on the promise of new features and a sexier set up. But wow - what a shock & disappointment. Really killed me - as now I have to make a decision if I move my whole team back to TD 1 or elsewhere...the time spent moving my whole team, checking this platform out and trying to get my head around it - I am gutted. We have multiple accounts and pay a few thousand a year in monthly bills. In review of TD 2 - integrations - yes there - we need Teamwork, when we test it - it does not work the same or have the same features as TD 1 version. It is not TD - but Teamwork who do this - but wow..a kick when we move over. Secondly - we cannot switch off mobile in TD2 - the features and options are awful in my option compared to TD1. This is super painful - I have to manually remind and tell my team they cannot use this and now answer constant questions as to why we cannot use the app, as team members "accidently" use or or have to use it for a few weeks as their laptop is broken, etc. An option to switch it off? Personally I think the app loads very slow as well. Just my opinion..but I guess I am already down on it. The main reason we moved - it integrates into Wise - amazing for payroll. I go to the platform to export my payroll and of course it only exports in select currencies - not all the currencies that Wise offer...boom - I pay in local currencies - not USD and of course the ones I need are not available. What an absolute farce. I gave 2 stars as TD 1 was solid for me - but wow I have lost so much time on the half baked TD 2 - sorry to write this, as TD 1 has been amazing for us. I appreciate the new platform is being built out - but I am very upset tonight on all of these things...hopefully in the years ahead it gets there. If considering TD - dont go with 2 - go with 1...its good.

CC

- Ciaran Connolly

Reviewed at 04/01/2022

Source: trustpilot.com

This is a scam company

This is a scam company. They sealed money through creating a fake users. They have charged $10 per user. but I haver found this month they have charged extra $40 without our consent after creating fake users. This is a clear scam. I am processing with my solicitor to complaints to the relevant department. If they created millions fake users, they can easily sealed $10 million.

RO

- Roomy

Reviewed at 08/07/2021

Source: trustpilot.com

Excellent customer service

Excellent service - full refund provided to me thank you.

TK

- theo karoumbalis

Reviewed at 11/05/2021

Source: trustpilot.com

Bait and switch (updated)

Their pricing page says the basic plan is $7/month for a single user. I tried it out, thought it was OK, and went to the billing page to enter my details as I couldn't access my data for the trial period without doing so. $30.44 a month is what it says will be billed if I go ahead, with my account as the sole user. Sorry - I don't think so.Update - the issue was that I had accidentally created 2 users, and the pricing reflected the part of the month my account had been on a standard version trial. Support were able to credit the pro-rata bit and set my billing to $20 for 2 users. I should be able to cancel one going forward, so happy to increase my score.

RP

- Ralph Pickering

Reviewed at 14/03/2021

Source: trustpilot.com

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