Trengo
By Trengo
Onetime(Perpetual License)
0 Days
About Company
Trengo is an integrated inbox application that brings inboxes of the different messaging and social media platforms like WhatsApp, Messenger, Instagram, etc to one single team platform, Having such a unified platform ensures that there is no delay in giving responses to any of the messages and, on the other hand, customers can stick to their preferred way of reaching out to the company.
Enterprises can add multiple users and teams to handle all the messages of the inbox. The internal chat and tagging features allow the sharing of notes and comments between the team members. The software also facilitates multiple live chat sessions on its platform so that the chat support executives can handle several customers at a time.
To make sure that the customers get notified every time a message is sent by the chat support team, one can enable the inbuilt push notification module. Support executives can even directly call the customers over the web through the platform's internal calling module.
Besides chat and call, Tre
Pricing of Trengo
Grow
USD 0
€19 per agent/month
USD 0
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
- Unlimited messages
- Unlimited contacts
- 180 days archive
- 5 communication channels
- Team inbox
- Live chat
- Flowbots (Add-on)
Scale
USD 0
€30 per agent/month
USD 0
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
- Grow
- plus
- Unlimited contacts
- Unlimited days archive
- 50 communication channels
- Team Chat free
- WhatsApp free
- Chatbots
- CSAT
- Statistics + API
Enterprise
USD 0
€41 per agent/month
USD 0
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
- Scale
- plus:
- Unlimited contacts
- Unlimited days archive
- Unlimited communication channels
- No restrictions
- IVR menus
- Two-Factor Authentication
Key Features of Trengo
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Trengo
SMEs
Enterprises
Company Details
- Company Name: Trengo
- Headquarter: Utrecht , Utrecht Netherlands
- Website: Visit Website
- Social Media:
Description
Trengo Video
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FAQ's
Q. How much does Trengo cost?
Trengo has 3 plans,
- Grow USD 0 €19 per agent/month
- Scale USD 0 €30 per agent/month
- Enterprise USD 0 €41 per agent/month
Q. What is Trengo used for?
Trengo is the Help Desk Software Used for the below functionalities
Top 5 Trengo features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Q. What type of support does Trengo provide?
Trengo provides Business Hours,Online (Ticket) support.
Q. Does Trengo offer a free trial?
Trengo is not allowing Free Trial.