UJET

Very easy to use,stable connection and clear sound

sometimes when you refresh the page you may stop hearing the audio for a few seconds

tech an customer support

I like that we can send customer text messages during a phone call.

I hate that we can't send a screenshot to a customer s a text during a phone call.

Lost boxes, payment issues, and account updates.

Ujet makes it easy to help our customers!

I like that it is easy to use and dial the numbers by copy paste when I need to do a call back, its nice that i change the color your status so that way you know what are you logged in, my favorite feature is that I can see how many call I had and my team range also, how long I take during a phone call, the quantities of my good reviews that way I know I providing a good service another good feature is the option to hang up and callback it is very helpful when I have connection problems or if the phone has a glitch, something works very well for me specially it’s to know who is calling that way I can make sure that I am talking to the right person or in case I get disconnected I know who I need to look for in my system. About that chat tool the buttons are really easy to access, the timer that shows how much time I have left to answer my customer it help me a lot meet my quality criteria to know my time frames, the chat the shortcuts are pretty good to look for, the notification of the phone call or chat is good that helps me while I using my other tools so I can see who is calling or if I have a new chat or if the customer is providing additional information, I have to admit that the 3 tones before the phone call helped me a lot when at the beginning to prepare my speech and be ready to answer. Also the transfer tool is very helpful when it is needed, to be available to se what department and how long it will take them to have my call, helps me to let the customer know and I another characteristic I like is to be able to see my coworkers name assist me to be polite and nice with them. Also during the chat it helps a lot to be able to request screenshot or pictures, sometimes customer does not have that available and with that tool it is very useful, also to have the chance to call while I am on a chat helps me a lot to solve the issues or verify one situation.

What I dislike is that sometimes the tools does not connect to my ticket center so I have to create them manually is no pretty common but that affect my performance. Also the few glitches we have during a call back or when I try to connect with a third party, while I am selecting the hang up option it hangs up my main phone call and that is pretty frustrating Sometimes in glitch or when I try to hang up phone call from a party I add it hangs up the phone call by accident, in the chat I get several notifications but no chat, I don't know if that is a glitch or something, sometimes it change my status pretty quickly not giving me the chance to complete my tickets

Provide customer service for different issues that our company customer have, I realized that even that we have advanced technology, people still looks for human contact, with through chat o phone call, but they like to feel that we are to assist and it is not only a machine.

Nice and good teps to get to a chat or email

When i sign out i have to put myself as unavailable, why I can not just sign out

Allow customer to ask questions or share issues so we can go and solve them

UJET was newly introduced by our company and this is a tool we used to get our work done, its awesome. switching between chats or calls. Very useful. I highly recommend esp remote work, online businesses etc.

It allows you to add your personal shortcuts and navigate quickly to find the answers to end users request. It helps to show you your performance/stats, it has the option to request screen shots or photo from the end users end.

It behaves like a mobile phone, you can add a call, transfer, send photo, soooo much to it. I want to tell that creator of UJET, Kudos to your insights and ability. What's your IQ? something is going on with your brain, superb.

End user can select between calls and chats, also end user can schedule a call back WOW, very great system.

It have little or no mishaps idk but the little issues never stop you from working. Some times "I assumed" because many users on it, you find that sometimes it switch between chats and calls. I also believe this is a reason not related to UJET it self but from the administrator ends who skilling users to chat or calls.

UJET troubleshooting is very great but you would have to navigate to another means to perform that. I believe in the future they will allow you to do that .

Use it, its like a mobile phone Lol, very useful it's just amazing how these tech supports creates this system, I wonder HOW?! Check out my Likes and dislikes, Powerful to know about UJET.

UJET makes my work possible, it help me carry out my duty, effectively communicate with my people, its awesome.

Communication is first hand 100%, it helps carrying out the goal for the day and keeps reminding of my performance in one single click "Stats" Perfect.