About Company

UVdesk provides an open-source helpdesk solution to help enterprises achieve efficiency in rendering services to the customers. The software comes with a range of helpdesk features and modules that allows brands to set up a robust customer support platform. Its ticket managing system automatically allots ticked IDs to the customer queries, sorts the tickets as open, pending and closed and sends notifications for all the updates of one’s account right on the portal. UVdesk also connects with all major e-Commerce platforms that allow the support department of an enterprise to fetch all order related details, authenticate the same, and understand queries easily. Moreover, the Seller Central Messaging system converts all customers’ messages from Amazon into tickets so that the support team can provide resolutions directly from the UVdesk platform. There is also a support knowledgebase library creator Bianka. It is a floating button that offers swift support to the customers with the help of a ton

Pricing of UVdesk

Open Source

USD 0

USD 0

  • Number of Agents : Unlimited
  • Security
  • Company Setting
  • Workflow
  • Customer Follow Up
  • Customize your Theme
  • Number of Agents : Unlimited
  • Security
  • Company Setting
  • Workflow
  • Customer Follow Up
  • Customize your Theme

Pro

USD 22

/Month

USD 16

/Month

  • Number of Agents : 2
  • Includes features of Basic plan
  • plus
  • eCommerce Multi-Channel Integration
  • Social Media Apps
  • Examine Agent’s Performance
  • Form Builder App
  • File Viewer App
  • Number of Agents : 2
  • Includes features of Basic plan
  • plus
  • eCommerce Multi-Channel Integration
  • Social Media Apps
  • Examine Agent’s Performance
  • Form Builder App
  • File Viewer App

Enterprise

USD 36

/Month

USD 36

/Month

  • Number of Agents : 2
  • Includes everything in Pro plan
  • plus
  • Full Portal Customization
  • uvdesk
  • Feature Request
  • Unlimited MailBox(s)
  • Knowledgebase(Unlimited)
  • eCommerce Multi channel
  • Number of Agents : 2
  • Includes everything in Pro plan
  • plus
  • Full Portal Customization
  • uvdesk
  • Feature Request
  • Unlimited MailBox(s)
  • Knowledgebase(Unlimited)
  • eCommerce Multi channel

Key Features of UVdesk

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding
  • Ticket Management
  • Surveys & Feedback
  • Known Issue Management
  • Knowledge Base
  • Contract (SLA Management)
  • Community Forums
  • Automated Routing
  • Alerts (Escalation)
  • Self Service Portal
  • Live Chat
  • Document Storage

Specification

Other Categories:

CRM Software, Help Desk Software, Help Desk Software For Free

Deployment:

Cloud Hosted

Customer Support:

Phone,Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses UVdesk

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: UVdesk
  • Headquarter: Noida, Uttar Pradesh India
  • Website: Visit Website
  • Social Media:

Description

UVdesk Video

UVdesk Screenshots

User Reviews Review Write a Review

quote
Amazing helpdesk system with…

Amazing helpdesk system with multi-language feature very fast, light, safe, complete features and very well-structured and finally you will get real time support.Thank you UVdesk!

HD
- Hassane Dabai
Reviewed at 28/02/2022
Source: trustpilot.com
quote
Excellent & quick support by the team.

Excellent & quick support by the team.

DE
- Deepa
Reviewed at 07/02/2022
Source: trustpilot.com
quote
I'm amazed with their support and free…

I'm amazed with their support and free capabilities of UVDesk as internal Ticketing System and Knowledgebase.

MC
- Mario C.
Reviewed at 17/01/2022
Source: trustpilot.com
quote
An excellent solution for your helpdesk…

An excellent solution for your helpdesk work!We are relying on it on all our customer communications.Thanks to the people how made this great solution

MA
- Mahmoud
Reviewed at 30/12/2021
Source: trustpilot.com
quote
Good HelpDesk

Its very good software to have as your company HelpDesk, support is also good.

SR
- Shafiq Rehman
Reviewed at 16/12/2021
Source: trustpilot.com

Read More Reviews

FAQ's

UVdesk has 3 plans,

  • Open Source USD 0
  • Pro USD 22 /Month
  • Enterprise USD 36 /Month

UVdesk is the Help Desk Software Used for the below functionalities

Top 5 UVdesk features

  • Incident Management
  • Social Media Integration
  • Multi-Channel Communication
  • Macros (Templated Responses)
  • Customizable Branding

UVdesk provides Phone,Business Hours,Online (Ticket) support.

UVdesk is not allowing Free Trial.