About Company
Pricing of VCC Live
Standard
USD 60
/Month
USD 50
/Month
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
- Voice Recording
- Telecommunications Services
- E-mail Support
- Predictive Dialer
- Internal Chat
- Automated E-mails
- User Right Management
- Web Integration
Professional
USD 85
/Month
USD 70
/Month
- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
- Includes features of Standard plan
- plus
- Intelligent IVR
- Quality Control
- Expanded Data Handling
- Unique Statistics
- Wallboard
- Team Work Support
- API
- International Phone Numbers
- Personal Consultant
Multichannel
USD 105
/Month
USD 85
/Month
- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
- Includes features of Professional plan
- plus
- Sending Automated SMS
- Sending Automated Emails
- Dynamic SMS & Email templates
- Customer Care Email Handling
- Spam & Virus Filtering
- Ticket-based Case Handling
Premium
USD 0
USD 0
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
- Includes features of Multichannel plan
- plus
- Higher Level of Security
- Premium Customer Care
- Support
Key Features of VCC Live
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses VCC Live
SMEs
Enterprises
Company Details
- Company Name: VCC Live
- Headquarter: Budapest , Budapest Hungary
- Website: Visit Website
- Social Media:
Description
VCC Live Video
Alternative
VCC Live Screenshots
User Reviews 
Write a Review
"einfach und flexible"
What do you like best?
Projekte lassen sich schnell kopieren
IVR
automatische Mail/SMS versand
API Integration
. . .
What do you dislike?
automatische Export ist nur eingeschränkt möglich
Recommendations to others considering the product:
ist relativ einfach,
komplexe Implementierung übernimmt den Support
What problems are you solving with the product? What benefits have you realized?
Kunden Betreueung
- Communikom G
"Keep Calm and use VCC"
What do you like best?
First of all system is very user friendly that is very helpful as for admin and supervisor users as for agents.
VCC makes you feel happy so easily you can set up/download and start using it and I can easily access system from anywhere.
It has perfect monitoring system, that helps us monitor agents and use our resources and plan working process more efficiently.
I like CDR log where we can check all historical calls to specific customer, check the outcomes and make analyze all process.
Projects can be set up based on your needs, can make a changes by yourself without IT or some expert help.
We have just amazing account manager who deals with our questions and helps any time that is a huge advantage.
AND they VCC supported us during the pandemic period that I appreciate a lot.
What do you dislike?
Well, I would like that SMS service was more flexible, that agent was able to send individual notifications to customers, sending the exact details that customer needs.
Creating your own reports and statistics would be nice, where we could join all fields we need and save our own templates, it will help different users easily check the info they need.
Also, I have mentioned that we have perfect account manager but I am not always happy contacting with the technical support team and here mainly our account manager helps us.
What problems are you solving with the product? What benefits have you realized?
VCC helps us communicate as many customers on daily bases as possible, it makes our life easier especially considering other providers and solutions we used before.
- Tea T
"I use VCC Live every day. It's very transparent and handle."
What do you like best?
VCC Live has created a 21st century work environment. You can work with it anytime from anywhere.
What do you dislike?
The support is sometimes difficult, but it isn't usually problem.
What problems are you solving with the product? What benefits have you realized?
The VCC Live connects my colleagues with our company’s clients.
Pros:
-Real-time monitoring
-Great reach for many customers
-High-tech Contact Center solutions
- Erdelics C
"are very prompt in responding to requests submitted and also they came with good financial offer"
What do you like best?
availability and openness to communication
What do you dislike?
until now we did not have reasons for downsides
What problems are you solving with the product? What benefits have you realized?
I had frequent requests to change the number of active licenses and the response was quick and satisfactory
- Cherciu T
"We have a very long and good relationship with VCC Live because the strong and effective PM"
What do you like best?
Project management, flexibility, reliability, comfort,
What do you dislike?
We cant use the client on any apple product, mobile app, we cant use mobile numbers
What problems are you solving with the product? What benefits have you realized?
We use the VCC in very different project from a simply outgoing campaigns through basic and specified incoming campaigns for very specific, rare and unique tasks.
- Attila R
FAQ's
VCC Live has 4 plans,
- Standard USD 60 /Month
- Professional USD 85 /Month
- Multichannel USD 105 /Month
- Premium USD 0
VCC Live provides Phone,Online (Ticket) support.
VCC Live is not allowing Free Trial.