About Company
Pricing of Voiptime
Professional
USD 0
USD 0
- Approximately 2000 minutes free to the USA per agent monthly
- Up to $14 free usage credit for global calling per agent monthly
- Unlimited concurrent calls*
- Built-in CRM with callback scheduling
- Preview
- Power and Predictive dialers
- Intelligent routing of inbound calls
- Call logging & recording
- Basic reporting & live agent monitoring
- Teams & tasks priority
- REST API and custom CRM integration
- Support 8/5
- Approximately 2000 minutes free to the USA per agent monthly
- Up to $14 free usage credit for glob
Enterprise
USD 0
USD 0
- Multichannel communication (voice
- robocalls
- web chat
- web callback)
- ACD routing and call queues
- Inbound and outbound IVR
- Auto dialing campaigns (Preview
- Progressive
- Predictive dialers)
- agentless campaigns
- Call script builder
- Live to monitor and call barging
- Advanced real-time and historical reporting
- Quality management and call recording
- Workforce management
- REST API and CRM integration via Iframe
- Support 8/5 or 24/7
- Service Level Agreement
- Heightened fault tolerance
- Multichannel co
Key Features of Voiptime
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Voiptime
SMEs
Enterprises
Company Details
- Company Name: Voiptime
- Headquarter: Denver, Colorado United States
- Website: Visit Website
- Social Media:
Description
Voiptime Video
Alternative
RingCentral MVP
The intelligentconnectedcomplete cloud communications platform
Freshdesk Contact Center (Formerly Freshcaller)
By Freshdesk Contact Center (Formerly Freshcaller)
Voiptime Screenshots
User Reviews 
Write a Review
"Multichannel professional contact centre software"
What do you like best?
We awlays seek ways to improve our communication channels with our clients and successfully deal with all their concerns. We got it with Voiptime Cloud. The product is easy to use and permits us to easily manage our call operations. From the reporting to real-time data, it helps meet our customers needs.
What do you dislike?
We haven't noticed any cons so far. Occasional slowness maybe
What problems are you solving with the product? What benefits have you realized?
Before we started using Voiptime, we had challenges with our previous application as it could not seamlessly handle the blended nature of our call center.
- Consultant in Computer Software
"The professional instrument for making massive outbound campaigns"
What do you like best?
Thanks to Voiptime Cloud software we grant our clients with expert service. This software is especially useful for telesales, telemarketing companies for doing mass outbound campaigns. It also helps to process your warm leads or cold databases more efficiently, automate dialing and related routine tasks, track the main call center KPIs, and make the workflow more transparent. And the price is really interesting when you look at all the functionality included.
What do you dislike?
We feel a lack with the absence of a personal cabinet that allows us to control over our telephony expenses
Recommendations to others considering the product:
All features for less money
What problems are you solving with the product? What benefits have you realized?
I always wanted my potential customers to be served on time. I got it with Voiptime Cloud
- Helga Z
"A amazing customer service"
What do you like best?
Working with Tanya and the team at Voiptime is awesome! By far the best customer service I have every received from a SAAS company!
What do you dislike?
Nothing, the software works well. The manual payment every month is something to update but otherwise it works like it should
What problems are you solving with the product? What benefits have you realized?
Cold calling Facebook leads
- Tom D
"YES to Voiptime cloud solution"
What do you like best?
This is a blended call center solution handling both inbound and outbound calls, it has easily configured outbound campaigns with an IVR constructor and many more useful features. The vendor came up with a perfect combination of quality and cost-efficiency. It's worth having it!
What do you dislike?
I haven't find any disadvantages or things to improve as I'm provided with everything I need.
What problems are you solving with the product? What benefits have you realized?
I was looking for a predictive dialer as perviously my agents were provided only with a simple autodialer. Voiptime is a great all-in-one solution.
- Valeria B
"Voiptime Call center is a powerful solution"
What do you like best?
It has a great variety of features, especially I liked its detailed reporting and resources sections. Thanks to the Quality Assessment and Workforce my team are managed well and I've noticed a significant increase inefficiency. Generally, after using it for a while we realized its real robust and usage simplicity.
What do you dislike?
Unfortunately, voicemail option is not available
What problems are you solving with the product? What benefits have you realized?
Due to its multichannelty and full-featured base, we finally got rid of 2 separate softwares we had used before.
- B. Z
FAQ's
Voiptime has 2 plans,
- Professional USD 0
- Enterprise USD 0
Voiptime is the Call Center Software Used for the below functionalities
Top 5 Voiptime features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Voiptime provides Business Hours,Online (Ticket) support.
Voiptime is not allowing Free Trial.