About Company

WhosOn's smart live chat software is designed to enhance user satisfaction for your business with its proactive track, chat, and engage approach. This means that every time a visitor lands on your website, you can greet them with a message and offer them more targeted, quality services. WhosOn features such as sentiment analysis and mood indicator software offer some relevant insights into user behaviour in real time. The smart suggest response feature helps speed up your response time to visitor queries. WhosOn also comes with a video chat feature that brings an element of interpersonal communication to customer support. WhosOn gives your customer service endeavours the extra edge needed to capture user attention.

Pricing of WhosOn

WhosOn cloud

USD 33

/User/Month

USD 0

  • Get your chat hosted in a secure data centre
  • No maintenance required
  • no lengthy config
  • Simply add a line of code to your website and go
  • Get your chat hosted in a secure data centre
  • No maintenance required
  • no lengthy config
  • Simply add a line of code to your website and go

WhosOn on-premises

USD 46

/User/Month

USD 0

  • Host your chat solution in-house
  • Store data in your own private servers
  • Take full control of your own security
  • Host your chat solution in-house
  • Store data in your own private servers
  • Take full control of your own security

WhosOn enterprise

USD 46

/User/Month

USD 0

  • A custom-configured environment
  • No shared resources or bandwidth
  • Primed to handle any volume of chats
  • A custom-configured environment
  • No shared resources or bandwidth
  • Primed to handle any volume of chats

Key Features of WhosOn

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form
  • Knowledge Database
  • Co-Browsing
  • Agent Scheduling
  • Video Chat
  • Call Me Option

Specification

Other Categories:

Live Chat Software, Live Chat Software For Mac, Live Chat Software For PC

Deployment:

Cloud Hosted

Customer Support:

Phone,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses WhosOn

Personal
Personal
SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: WhosOn
  • Headquarter: NA,
  • Website: Visit Website
  • Social Media:

Description

WhosOn Video

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WhosOn Screenshots

User Reviews Review Write a Review

quote
"Who's On Review"

What do you like best?

Very simple to use system for chatting with customers/prospects from our website.

What do you dislike?

Even if I select the "keep me logged in" tab, the who's on platform logs me out and I have to re-login frequently.

What problems are you solving with the product? What benefits have you realized?

Answering questions quickly via chat with prospects and customers

KC
- Kevin C
Reviewed at 15/08/2019
Source: g2crowd.com
quote
"Powerful helpdesk solution"

What do you like best?

Best chat service that I love using in my office

What do you dislike?

It has no lag time and it scales perfectly to whatsoever system we use in my office

What business problems are you solving with the product? What benefits have you realized?

Help desk and queries resolution

Reviewed at 14/02/2019
Source: g2crowd.com
quote
"Best Live Chat for your customers"

What do you like best?

Pre-chat survey, to gather valuable customer data and give relevant support

Post-chat survey, to ascertain service quality and satisfaction

Reports on post-chat survey fields, to collate and capitalise on insights

Automatic keyword detection, to speed up response windows

Ready-made answers launched within the chat window, to eliminate manual re-typing

Categorised, access-controlled canned responses, to suit each user’s needs

Predictive text, to send the most relevant recent response within 3 strokes of the keyboard

Recommended chat answers, to reply intuitively and immediately

Preset messages, to insert a personalised greeting with a single click

What do you dislike?

One of the big drawbacks is the lack of customization to make the chat more integrated into the web page, which sometimes makes it less cohesive and more artificial.

What business problems are you solving with the product? What benefits have you realized?

Automatic language detection, to improve the customer journey

Live, two-way language translation, to remove communication barriers

Support for 60 languages, to open our website to the world

Reviewed at 25/01/2019
Source: g2crowd.com
quote
"Great enough"

What do you like best?

I like how easy and functional is, it is very intuitive to use

What do you dislike?

Someimes it gets stuck and i have to wait. It should be more fluent

What business problems are you solving with the product? What benefits have you realized?

Easy comunication

Reviewed at 24/01/2019
Source: g2crowd.com
quote
"Customer support"

What do you like best?

The ability to be able to use this to chat with customers/guest of the business website and also chat with coworkers.

What do you dislike?

There’s honestly nothing that I dislike about this.

What business problems are you solving with the product? What benefits have you realized?

Customer questions or concerns, just depending on what they have to ask.

Reviewed at 19/01/2019
Source: g2crowd.com

Read More Reviews

FAQ's

WhosOn has 3 plans,

  • WhosOn cloud USD 33 /User/Month
  • WhosOn on-premises USD 46 /User/Month
  • WhosOn enterprise USD 46 /User/Month

WhosOn is the Live Chat Software Used for the below functionalities

Top 5 WhosOn features

  • Visitor Targeting
  • Transfers
  • Shortcut Messages
  • Persistent Chat
  • Offline Form

WhosOn provides Phone,Online (Ticket) support.

WhosOn is not allowing Free Trial.