Wix Answers

PROS & CONS

What are the best aspects of this product?

No technical knowledge is needed to create simple websites using this magnificent but user-friendly tool. Every template available is created by professional designers so you can be sure of the quality of your website design. It is also great to have a free site with Wix that can support our advertising needs.

What aspects are problematic or could work better?

Once you choose a design template, you cannot change your mind. Also, templates are rather limited in scope as they are not suitable for sites that have a ton of data, from pages and texts to visual content. On top of it all, it does not adapt well to mobile screens.

What specific problems in your company were solved by this product?

Wix is a great resource for templates for simple yet gorgeous websites that are suitable for your business.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Everything about Wix Answers is easy--from setup and configuration to updates. We were able to start providing enhanced customer service immediately.

What aspects are problematic or could work better?

I have no major problem with Wix Answers. Even their own customer support is fantastic.

What specific problems in your company were solved by this product?

Intuitive and user-friendly software for customer service.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Wix Answers is our go-to for providing excellent customer service. Every user likes it as well because it is user-friendly.

What aspects are problematic or could work better?

It needs polishing for mobile use but other than that there is no problem.

What specific problems in your company were solved by this product?

It gives us feedback regarding our support so we can improve.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

With Wix Answers, our support team was able to quickly prioritize our messages to deliver the much needed personalized care and attention. The clean and intuitive user interface helped the support staff to increase ticket response speed. Besides, we were able to train agents faster and to configure our KB—all without depending on professional developers or outside support.

What aspects are problematic or could work better?

The only issue we have about Wix Answers is the colors and design of chat. While this is a superficial issue, we hope the chats are improved to match the quality of the frontrunners in this industry.

What specific problems in your company were solved by this product?

We knew it would be a tough ask to replicate our phenomenal customer experience in our customer support in the absence of reliable software. During our search, we benchmarked multiple platforms and even implemented some on a trial basis. However, none of these solutions really enabled us to instill the magical feeling that our support needed. Then, we found Wix Answers.

Are you a current user of this product?

Yes

PROS & CONS

What are the best aspects of this product?

Wix Answers has been wonderful in helping us resolve issues our customers present to us. With it, they can tell us what their problems are and we can help them quickly.

What aspects are problematic or could work better?

It would be nice if there is a free version but I don't have much complaint because it is worth the money.

What specific problems in your company were solved by this product?

This is a platform that gives our customers space where they can send us their concerns. Because of this, we can address their issues with ease.

Are you a current user of this product?

No