Wowdesk
By Wowdesk
Onetime(Perpetual License)
0 Days
About Company
WowDesk is a customer support platform that allows businesses to collect customer requests from multiple channels on a single platform. It lets enterprises to manage delivery service across numerous industries with specific modules to manage clients, agents, managers, subject matter experts, administrators, and external entities. Wowdesk's advanced workflow engine captures, tracks, and effectively handles service requests, as well as speeds the resolution process. Management of complaints, knowledge base, facilities, cases, and ticketing are all key components of WowDesk. Its self-service portals enable companies to engage with customers and manage relationships via email, chat, phone, and social media. It also has an upgradable platform that allows agents to work with subject matter experts and administrators to define and automate structural rules based on business needs. WowDesk allows organizations to grant limited access to suppliers, auditors, and third-party vendors while also streamlining customer service operations. WowDesk is available for on-premise or cloud deployment. Phone, email
Pricing of Wowdesk
Free
USD 0
USD 0
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
- Basic support center
- Capture cases from email
- Live chat
- Up to 3 agents
Starter
USD 6
/User/Month
USD 0
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
- Help Center
- Basic Workflow
- Business rules
- Social media channels
- Knowledge base
Professional
USD 30
/User/Month
USD 0
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
- Includes features of Starter plan
- plus
- Unlimited live chat
- Advanced workflow capabilities
- Advanced SLA
- IP whitelist
Enterprise
USD 60
/User/Month
USD 0
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
- Business process management
- Customized reports
- Integration and connectors
- 24x7 support
Key Features of Wowdesk
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
- Ticket Management
- Surveys & Feedback
- Known Issue Management
- Knowledge Base
- Contract (SLA Management)
- Community Forums
- Automated Routing
- Alerts (Escalation)
- Self Service Portal
- Live Chat
- Document Storage
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Wowdesk
Personal
SMEs
Enterprises
Company Details
- Company Name: Wowdesk
- Headquarter: Wilmington, Delaware United States
- Website: Visit Website
- Social Media:
Description
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FAQ's
Q. How much does Wowdesk cost?
Wowdesk has 4 plans,
- Free USD 0
- Starter USD 6 /User/Month
- Professional USD 30 /User/Month
- Enterprise USD 60 /User/Month
Q. What is Wowdesk used for?
Wowdesk is the Help Desk Software Used for the below functionalities
Top 5 Wowdesk features
- Incident Management
- Social Media Integration
- Multi-Channel Communication
- Macros (Templated Responses)
- Customizable Branding
Q. What type of support does Wowdesk provide?
Wowdesk provides Phone,Online (Ticket) support.
Q. Does Wowdesk offer a free trial?
Wowdesk is not allowing Free Trial.