About Company
Pricing of Yodel
Premium
USD 25
/User/Month
USD 0
- Phone number included : One standard number per user
- Additional phone numbers
- Number porting
- Inbound calls : Unlimited
- Inbound SMS : Unlimited
- Outbound calls US / CA : Unlimited
- Outbound calls worldwide (using credits)
- Outbound SMS US / CA : Unlimited
- Outbound SMS worldwide (using credits)
- Credits : $5 per Month and User
- Email support
- Live Chat support
- Slack integration
- Custom greeting
- Music on hold
- Voicemail
- Voice IVR
- Call forward
- Call recording
- Office hours
- Canned responses
- Custom responses
- An
Premium Plus
USD 35
/User/Month
USD 0
- Includes features of Premium plan
- plus
- Concierge phone support
- Webhooks
- MS Teams integration
- Dialogflow integration
- Microsoft QnA Maker integration
- Yodel Conversations
- PBX/SIP integration
- Includes features of Premium plan
- plus
- Concierge phone support
- Webhooks
- MS Teams integration
- Dialogflow integration
- Microsoft QnA Maker integration
- Yodel Conversations
- PBX/SIP integration
Key Features of Yodel
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Yodel
SMEs
Enterprises
Company Details
- Company Name: Yodel
- Headquarter:
- Website: Visit Website
- Social Media:
Description
Yodel Video
Alternative
Yodel Screenshots
User Reviews 
Write a Review
"The best phone app to have for a remote team"
What do you like best?
Yodel is a customizable full-featured business phone system without a need for equipment. All of the features such as call recording and multiple call handling are just exactly what we need in our business to be able to make sure that we are able to communicate and attend to our guests' needs.
What do you dislike?
As of now, there is nothing that we dislike about this app.
What problems are you solving with the product? What benefits have you realized?
As of now, we have not encountered yet any problem in using Yodel.
- Chris H
"Yodel is helping us to provide the best support for our customers."
What do you like best?
Yodel provides the possibility for our remote team to be available via a single phone number where everyone can take calls as they come in. The phone is a very important support channel for us and Yodel provides the bridge to Slack (our communications hub).
We especially rely on the voice recording of incoming calls, to quickly route calls to the correct department.
What do you dislike?
That Yodel is (and there is probably no other technical solution) dependant on the phone's internet connection. So sometimes the call breaks down if the connection is bad.
Recommendations to others considering the product:
Try it out, especially if you are a remote team. The Yodel team is very friendly and will help you with your use cases.
What problems are you solving with the product? What benefits have you realized?
As described before, Yodel helps us to provide the best customer support with our remote team :)
- Christopher S
"Say goodbye to hardware phones"
What do you like best?
So far it has done wonders for us! Before we were continually getting fed up with all of the attention, and space that hardware phones and servers required. We had tried other solutions online but they just weren’t giving us what we needed. Since adopting Yodel, we’ve been able to move to a cloud solution that works from anywhere. It really has helped us to reorganize, and really prioritize customer interactions instead of being distracted with the physical clutter.
What do you dislike?
We are not using Slack so we can’t use all the features that Yodel offers. I hope they will include these features to the desktop app as well in the future.
What problems are you solving with the product? What benefits have you realized?
Voice mail and auto-responses for inbound calls outside of our working hours.
- marius s
"Excellent software with integrations, and top notch customer service"
What do you like best?
I like how the software integrates with Dialogflow for a very advanced IVR that is backed by Google AI
What do you dislike?
I do not have any dislikes - the program does exactly what I want it to do
Recommendations to others considering the product:
The support is awesome, they have great people.
What problems are you solving with the product? What benefits have you realized?
I have over 15 restaurants and I could not set up an IVR to choose all the restaurants. With Yodel's integration with Dialog flow I was able to setup the custom IVR
- Administrator in Restaurants
"Found the perfect fit"
What do you like best?
We had previously tried another internet-based phone system, but had a lot of problems with it, to the point we almost gave up on the idea. There were tons of issues with the main one being the phone quality, which as a phone system is crucial. We were looking for something that works, and can help to support our sales team. Yodel does exactly that, and we really rely on their ability to integrate to Slack and Salesforce. We can help customers all over the globe who just signed up for our service, without any issues or delays.
What do you dislike?
Currently, the Salesforce integration only lets us call out and shows the call log for each lead. So there is still some improvements to be made.
Recommendations to others considering the product:
This is a VoIP system that just works and the quality of support is awesome.
What problems are you solving with the product? What benefits have you realized?
I was looking for a VoIP system that works and will let me log calls in SalesForce and this is what Yodel does. The whole call automation is a cherry on the top.
- Tom W
FAQ's
Yodel has 2 plans,
- Premium USD 25 /User/Month
- Premium Plus USD 35 /User/Month
Yodel provides Online (Ticket) support.
Yodel is not allowing Free Trial.