About Company
Pricing of Zendesk Remote
Sell Team
USD 25
/User/Month
USD
- Email integration
- Up to 3 paid users
- 1 custom sales pipeline
- Built-in click-to-dial & call recording
- Fully featured mobile CRM
- Apps & integrations - PREBUILT
- User limits - Up to 3 paid users
- Document storage - 2GB/user
- Data Imports
- Duplicate Detection
- Number of sales pipelines - 1
- Customizable sales pipeline
- Custom Data Fields
- Filters
- and Tags
- Calendar integration
- Task and appointment setting
- Assign Collaborators
- @Mentions
- Team document repository
- Email integration with tracking (clicks
Sell professional
USD 59
/User/Month
USD
- Email integration
- Unlimited paid users
- 1 custom sales pipeline
- Built-in click-to-dial & call recording
- Fully featured mobile CRM
- Apps & integrations - PREBUILT & CUSTOM
- Personalized bulk emailing
- Unlimited email templates
- Sales goals & forecasting
- Unlimited custom fields
- Advanced call analytics
- User limits - Unlimited paid users
- Document storage - 5GB/user
- Data Imports
- Duplicate Detection
- Round robin (automated distribution)
- Number of sales pipelines - 1
- Customizable sales pipeline
- Custom Data F
Sell Enterprise
USD 125
/User/Month
USD
- Email integration
- Unlimited paid users
- 2 sales pipelines
- Built-in click-to-dial
- call recording
- & power dialer
- Fully featured mobile CRM
- Apps & integrations - PREBUILT & CUSTOM
- Personalized bulk emailing
- Unlimited email templates
- Sales goals & forecasting
- Unlimited custom fields
- Advanced call analytics
- Activity reports
- Advanced permissions
- Product catalog
- Lead and deal scoring
- Task automation
- Customized notifications
- User limits - Unlimited paid users
- Document storage - 10GB/user
- Data Imports
- D
Sell Elite
USD 249
/User/Month
USD
- User limits - Unlimited paid users
- Document storage - 25GB/user
- Data Imports
- Duplicate Detection
- Round robin (automated distribution)
- Number of sales pipelines - Unlimited
- Customizable sales pipeline
- Custom Data Fields
- Filters
- and Tags
- Lead and deal scoring
- Historical sales exports
- Companies hierarchy
- Product and price book
- Calendar integration
- Task and appointment setting
- Task automation
- Customized notifications
- Assign Collaborators
- @Mentions
- Team document repository
- Email integration with tr
Key Features of Zendesk Remote
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
- Knowledge Database
- Co-Browsing
- Agent Scheduling
- Video Chat
- Call Me Option
Specification
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket),Business Hours
Customization:
No
Languages Support:
English
Who uses Zendesk Remote
Personal
SMEs
Enterprises
Company Details
- Company Name: Zendesk Remote
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Zendesk Remote Video
Alternative
Zendesk Remote Screenshots
User Reviews 
Write a Review
"zendesk the best software for customer support chat"
What do you like best?
It is good software for asking question to clients
What do you dislike?
Some times it is annoying to customers because when customer visits the website the chat appear again and again
What problems are you solving with the product? What benefits have you realized?
It is Useful for solving customer issues and queries
- User in Accounting
"Total Business Game Changer"
What do you like best?
Zopim Chat, I used to also use this remotely from my mobile phone. You can have a notification noise or desktop pop up to warn you of a customer on your website.
What do you dislike?
The Green Colour, but other than that it was a pleasure to use.
Recommendations to others considering the product:
Definitely worth investing in for your business no matter how large or small. People expect service when they go on your website. Move with the times and get Zendesk.
What problems are you solving with the product? What benefits have you realized?
A huge rage of customer requests.
- Administrator in Computer Hardware
"Low cost for I.T Support"
What do you like best?
Low cost and theire is a free version,Live training, Geo Targeting
What do you dislike?
The downside is there isnt an ability to do screen sharing sometimes thats important when troubleshooting to help better understand the problem
What problems are you solving with the product? What benefits have you realized?
The ability to save customer churn by making achat feature available for evberyone to get guidance
- Maria C
"Great livechat tool"
What do you like best?
Zendesk chat is a great tool to utilise the livechat channel in Zendesk. It allows us to deflect high volumes of contact away from email and voice and allows agents to handle a lot more at any given time. This, along with the reporting monitor allows us to optimise the chat experience for end users.
What do you dislike?
Triggers are not as intuitive as they are for Zendesk Support and are not utilised as much as they should be. Role permissions could be more varied for different role types, for example, allowing agents to extract chat details and transcripts without needing to provide them with Admin access.
What problems are you solving with the product? What benefits have you realized?
To deflect contact away from email and voice in order to provide end users with a faster resolution to the problems they may be facing.
- Ajay P
"Lots of great Features"
What do you like best?
I like the ease of use and that you can access chats at any time by being logged into Zendesk support
What do you dislike?
I don't like that you can still see incoming chats when you're unavailable or you have hit your chat limit
Recommendations to others considering the product:
I would definitely recommend this product to anyone looking for an online chat tool
What problems are you solving with the product? What benefits have you realized?
Zendesk chat has made it easier for customers viewing our online retail business to get immediate answers to their questions instead of waiting for an email reply or sitting in a call queue
- User in Retail
FAQ's
Zendesk Remote has 4 plans,
- Sell Team USD 25 /User/Month
- Sell professional USD 59 /User/Month
- Sell Enterprise USD 125 /User/Month
- Sell Elite USD 249 /User/Month
Zendesk Remote is the Live Chat Software Used for the below functionalities
Top 5 Zendesk Remote features
- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Zendesk Remote provides Online (Ticket),Business Hours support.
Zendesk Remote is not allowing Free Trial.