Zendesk Talk
By Zendesk Talk
Onetime(Perpetual License)
0 Days
About Company
Zendesk's cloud-based call center solution helps you connect with your customers. You can choose a toll free number for delivering your service. Using this software, you can receive unlimited inbound calls and also make outbound calls to support your customers. In addition, it allows you to make concurrent calls to support multiple conversations from the same number. Zendesk's browser-based call center solution allows you to manage all your calls from your browser. It does not require any phone hardware. Moreover, it allows you to record all calls for later use in QA.
Pricing of Zendesk Talk
Lite
USD 0
USD 0
- Limit of 1 phone number
- Automatic ticket creation
- Call recording & voicemail transcription
- Limit of 1 phone number
- Automatic ticket creation
- Call recording & voicemail transcription
Partner Edition
USD 9
/User/Month
USD 0
- Embedded softphone
- Caller ID & history
- Tickets with call data and agent assignment
- Embedded softphone
- Caller ID & history
- Tickets with call data and agent assignment
Team
USD 19
/User/Month
USD 0
- Includes features of Lite plan
- plus
- Multiple phone numbers
- Warm transfer
- Text messaging
- Call us from Web Widget
- Includes features of Lite plan
- plus
- Multiple phone numbers
- Warm transfer
- Text messaging
- Call us from Web Widget
Professional
USD 49
/User/Month
USD 0
- Includes features of Team plan
- plus
- Business hours
- IVR phone trees
- Call monitoring & barging
- Call blocking
- Conference calling
- Call recording permissions
- Agent recording controls
- Request callback controls
- Reports & real-time dashboards
- Includes features of Team plan
- plus
- Business hours
- IVR phone trees
- Call monitoring & barging
- Call blocking
- Conference calling
- Call recording permissions
- Agent recording controls
- Request callback controls
- Reports & real-time dashboards
Enterprise
USD 89
/User/Month
USD 0
- Includes features of Professional plan
- plus
- Monthly diagnostics
- Talk Usage 99.95% SLA
- Failover on demand
- Call offering time limit
- Extended queue wait time
- Includes features of Professional plan
- plus
- Monthly diagnostics
- Talk Usage 99.95% SLA
- Failover on demand
- Call offering time limit
- Extended queue wait time
Key Features of Zendesk Talk
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
- Auto Call Recording
- Call Monitoring
- Live Chat
- Progressive Dialer
- Predictive Dialer
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Zendesk Talk
SMEs
Enterprises
Company Details
- Company Name: Zendesk Talk
- Headquarter: San Francisco, California United States
- Website: Visit Website
- Social Media:
Description
Zendesk Talk Video
Alternative
RingCentral MVP
The intelligentconnectedcomplete cloud communications platform
Freshdesk Contact Center (Formerly Freshcaller)
4.6
(32 Reviews)
By Freshdesk Contact Center (Formerly Freshcaller)
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FAQ's
Q. How much does Zendesk Talk cost?
Zendesk Talk has 5 plans,
- Lite USD 0
- Partner Edition USD 9 /User/Month
- Team USD 19 /User/Month
- Professional USD 49 /User/Month
- Enterprise USD 89 /User/Month
Q. What is Zendesk Talk used for?
Zendesk Talk is the Call Center Software Used for the below functionalities
Top 5 Zendesk Talk features
- Outbound Call Center
- Inbound Call Center
- Concurrency Support
- Queue Management (Calls)
- IVR Support
Q. What type of support does Zendesk Talk provide?
Zendesk Talk provides Phone,Business Hours,Online (Ticket) support.
Q. Does Zendesk Talk offer a free trial?
Zendesk Talk is not allowing Free Trial.