Zoho Desk

Zoho desk has been a great solution for our Customer Service needs. We went from using a shared inbox to a tool that allows multiple teams throughout our organization to support our customers. We can keep solutions to common questions in one place and track the quantity and types of requests coming into our team. Also, the support from the Zoho Desk team has been wonderful. When we first started our tickets were all going to spam and they were able to troubleshoot the issue and fix it within 5 minutes.

So far we have no complaints. It has improved our business drastically.

We needed a common place for all of our help requests to come into. We had more than 10 public facing emails forwarding to one inbox being managed by multiple staff members. This has allowed for streamlined support across our organization.

we can merge MS Teams app to the zoho desk.

for more customization in the graph report, we need to purchase Zoho analytics licence (it's not costly)

Zoho Desk is the best tool with more features at a reasonable price.

agent work time, customer response time, we can customize SLA reports. SLA pulling is best and easy.

The best thing about Zoho is the clean and smooth interface. All the options to categorize tickets are amazing.

I have nothing to report for now. Maybe the trial should be a little extended so you can explore even more the software before we buy it.

Nothing to say for now.

The biggest problem we had was to categorize and attribute tickets to each person. With Zoho that was easyly solved.

We love the tool and self-modification as per our requirements, Zoho desk always automaton excellence. We have very happy to recommend these tools for our customers

We like to have quick support in the ecosystem

voice call support needs to be faster

1. Live ticket tracking

2. Support automation

3. Ticket assigning

4. Issues tacking

5. Pending details

It is perfectly integrated with other Zoho products. It runs on popular platforms, including mobile applications, so it can support you anywhere. Solutions to these problems can be reused as future support and educational items. Easily connect customers to support staff.

As part of Zoho One, it has great value, but can be a bit expensive for very small operators. The interface is colorful and attractive, but it seems a little old-fashioned. Although its connection to Zoho CRM is good, it can be more fluid and automated, so you don't have to think about it. It should happen.

Many of my clients are not technology savvy and need to complete simple forms to initiate support meetings and answer simple questions. Zoho Desk provides a system where support staff can record problems and contact clients directly through the ticketing system to provide solutions. After solving the problem, you can write the solution and save it as an article as an educational tool or self-help resource for future subscription customers.

Zoho Desk is used as a support and customer relationship tool. It is used to collect information about the problems that customers and individuals encounter when using technology in their daily lives. Zoho Desk allows for timely and organized handling of problems and solutions, while creating a self-service system for future clients and support staff.