About Company

Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES).

Pricing of Zonka Feedback

Essential

USD 29

/Month

USD 24

/Month

  • Offline and Kiosk Survey : 1 Device Licenses Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Add Devices : 0 (based upon the devices
  • the pricing varies)
  • 1
  • 000 Online Responses
  • 1
  • 000 Email Sends
  • 0 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link
  • QR Code
  • Email & SMS
  • Website: Web Embed & Web Pop Up
  • 1 User
  • Fully Customize Surveys - Questions
  • Brand
  • Logo
  • Colors
  • Survey Logic
  • White-Labelling : Add Brand Logo to Surveys
  • 4 Pre-built Reports
  • Response Inbox
  • Snapshot Overview
  • Response

Professional

USD 99

/Month

USD 79

/Month

  • Offline and Kiosk Survey : 4 Devices Licenses Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Unlimited Online Responses
  • 10
  • 000 Email Sends
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link
  • QR Code
  • Email & SMS
  • Website: Web Embed & Web Pop Up
  • 2 Users
  • Fully Customize Surveys - Questions
  • Brand
  • Logo
  • Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys
  • Remove 'Powered by Zonka Feedback

Growth

USD 199

/Month

USD 169

/Month

  • Offline and Kiosk Survey : 10 Devices Licenses Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Unlimited Online Responses
  • 50
  • 000 Email Sends
  • 2
  • 500 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link
  • QR Code
  • Email & SMS
  • Website: Web Embed & Web Pop Up
  • 5 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions
  • Brand
  • Logo
  • Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys
  • Remov

Enterprise

USD 499

/Month

USD 429

/Month

  • Offline and Kiosk Survey : 30 Devices Licenses Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Add Devices : 0 (based upon the devices
  • the pricing varies)
  • Unlimited Online Responses
  • 150
  • 000 Email Sends
  • 4
  • 000 SMS Credits
  • Offline: Tablets & Kiosks
  • Online: Link
  • QR Code
  • Email & SMS
  • Website: Web Embed & Web Pop Up
  • 10 Users
  • User Roles & Permissions
  • Fully Customize Surveys - Questions
  • Brand
  • Logo
  • Colors
  • Survey Logic
  • Multilingual Surveys
  • White-Labelling : Add Brand Logo to Surveys
  • Rem

Key Features of Zonka Feedback

  • Web Widget Survey
  • Web Pop-up Survey
  • SMS Surveys
  • Email Surveys
  • Survey Builder
  • Employee NPS
  • Customer NPS
  • Offline Survey
  • Pulse Surveys
  • Anonymous Feedback
  • Text Analytics
  • Third-party Integration
  • Reporting (Analytics)
  • Polls (Voting)
  • Email Marketing
  • Feedback Management
  • Sentiment Analysis
  • Predictive Analysis
  • Multi-language Support
  • Skip Logic
  • Support Audio / Images / Video
  • Site Intercept Survey
  • Question Library
  • Question Branching
  • Mobile Survey
  • Kiosk Survey
  • Data Analysis Tools
  • Custom Survey URLs

Specification

Deployment:

Cloud Hosted

Customer Support:

Business Hours,Online (Ticket)

Customization:

No

Languages Support:

English

Who uses Zonka Feedback

SMEs
SMEs
Enterprises
Enterprises

Company Details

  • Company Name: Zonka Feedback
  • Headquarter: New Delhi,
  • Website: Visit Website
  • Social Media:

Description

Zonka Feedback Video

Alternative

UserSpeaks

By UserSpeaks

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By SurveyLab

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Zonka Feedback Screenshots

User Reviews Review Write a Review

quote
I needed a powerful surveying software

I needed a software that provided me with advanced surveying to capture the most relevant data in my workshops, and zone does this work going beyond any other software

BJ
- Borja Jimena Tomás
Reviewed at 06/10/2021
Source: trustpilot.com
quote
Zonka is truly a Leader in Surveys

Zonka is truly a Leader in the customer feedback industry. That's why it's used by Nikon, WeWork, Apple, and other multimillion-dollar businesses for creating surveys and improving customer satisfaction. I'm very pleased to be one of their clients.

DP
- D. P.
Reviewed at 19/09/2021
Source: trustpilot.com
quote
Great Survey tool with potential :)

If you are looking for a survey tool Zonka is really great. The support team is always responsive. There are some small bugs in it but the best part is the "offline survey". If you need to take an offline survey at your venues or events Zonka is one of the best. I hope they can fix some small issues with it and Zonka becomes 1 of the best survey tool on the market.

DK
- David Kocsis
Reviewed at 17/09/2021
Source: trustpilot.com
quote
COMPLETE, EASY TO USE, PROFESSIONAL SURVEY SaaS

I am very satisfied with the performace of the depandable, mature SaaS.By nature, Survey collecting SaaS are a little complex, but Zonka Feedback is very transparent, easy to understand, easy to use, but complete and well-designed.It saves a lot of time. It includes a lot of templates and an easy way to modify them or create the survey I want.It generates professional reports, ready to share with my team. Surely, the reports are designed by people with a lot of experience in the field.It includes a "trends report" and many features that I did not see in other survey SaaS.Zonka Feedback is valuable because it lets users to learn more about survey best practices.I am really happy with the use and performance.In growth plan it lets you create custom reports.

MO
- Moreno
Reviewed at 10/09/2021
Source: trustpilot.com
quote
Best online and offline survey tool.

we were planning to start an online survey for our users and we wanted them to provide their feedback and suggestions to us on the services that we provide them. I was searching for the best tool that would help me. fortunately, I came across zonka feedback which had many features like survey builder, survey metrics, and much more. I'm really glad that we are using zonka.

AR
- Akhil R
Reviewed at 17/07/2021
Source: trustpilot.com

FAQ's

Zonka Feedback has 4 plans,

  • Essential USD 29 /Month
  • Professional USD 99 /Month
  • Growth USD 199 /Month
  • Enterprise USD 499 /Month

Zonka Feedback is the NPS Software Used for the below functionalities

Top 5 Zonka Feedback features

  • Web Widget Survey
  • Web Pop-up Survey
  • SMS Surveys
  • Email Surveys
  • Survey Builder

Zonka Feedback provides Business Hours,Online (Ticket) support.

Zonka Feedback is not allowing Free Trial.